• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Outbound rules; Forwarding; hours out of office

Status
Not open for further replies.

DomoJP

Joined
Mar 11, 2010
Messages
6
Reaction score
0
Hello to everyone and thanks for taking time to read my post.

At my place, we have to line coming in...
Let's call them
- 000 000 0001
- 000 000 0002

The two of them are plugged in a Spa400 which is configurated as a gateway in 3cx

What I'd like to do is to make customs forwarding rules.

I already have a Virtual Extension which get the line before the AA and if it's in the work-hours, it sends the line to the AA. I did it this way cause I'd like to forward the line to a given cell phone number if its before 9am.

In this way, I created a forward rule with specific hours, let's say, 7ham to 9ham to send it to the given cellphone.

When I try from inside, like I hit 170(my virtual extension) it works no problem, the forward happens and make my cell rings. But if the call is from outside, my system isnt able to take a line to call me.

This happens ( I think ) because of the Spa400 which is considered as only one line by the system, even if I actually have two lines plugged in it.


So...

Let me rephrase ;

If I call 170 from my office phone : my Cellular rings.
If I call at the office with an external phone : Call is terminated in events.

11:00:21.083 [CM503008]: Call(121): Call is terminated
11:00:21.061 [CM503020]: Normal call termination. Reason: No outbound rule
11:00:21.060 [CM503016]: Call(121): Attempt to reach <sip:[email protected]:5060> failed. Reason: Busy
11:00:21.060 [CM303006]: There's no outbound rule for external number '9819*******' defined
11:00:21.058 [CM303006]: There's no outbound rule for external number '9819*******' defined
11:00:21.054 [CM503010]: Making route(s) to <sip:[email protected]:5060>
11:00:21.051 [CM505002]: Gateway:[spa400] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5060]
11:00:21.040 [CM503001]: Call(121): Incoming call from anonymous@(Ln.10000@spa400) to <sip:[email protected]:5060>
11:00:21.029 [CM503012]: Inbound office hours rule (10300) for 10000 forwards to DN:170

Of course I do have outbounds rules set to if my number start by 9, and contains from 9 to 12 numbers, trim the first number and call. For exemple, if I call from office : It works.


Any Idea how to do this ? ;) Thanks for your support:D
 
HI,

Welcome to the Community :p . Check that your outbound rule is not set to allow only extension to dial out. The system is even trying to route it out so your second line is not the problem at this point.

If that is not the case create a new rule set it as top priority as follows:

Calls to numbers starting with (Prefix) "1,2,3,4,5,6,7,8,9,0"

Leave everything else blank and route trough your gateway. If that fails paste the logs again.
 
  • Like
Reactions: 1701
There have been some similar problems with anonymous callers. http://www.3cx.com/forums/anonymous-callerid-will-not-forward-to-outside-line-13344.html#p68587
 
This community kick a**!!!

It's all working, doing an outbound rules as you said (leaving it blank) worked perfectly!
¸
Thanks again :)
 
Status
Not open for further replies.
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.