Outbound rules question

Discussion in '3CX Phone System - General' started by hainesk967, Jun 3, 2011.

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  1. hainesk967

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    I have set up several outbound rules so far for things like 10 and 7-digit dialing, however I am having trouble returning a missed call that came through with a + in front of the number. I have tried making a rule that matches 12 digits, or looks for a + prefix and strips one digit, but to no avail. Other missed calls I return that came through without a + work just fine. Is there a way to do this?

    Here is the activity log. For privacy I have changed the phone number to a fake +14445556666

    17:12:45.175 [CM503020]: Normal call termination. Reason: Not found
    17:12:45.174 [CM503016]: Call(243): Attempt to reach "+14445556666"<sip:10002@192.168.1.113> failed. Reason: Not Found
    17:12:45.174 [CM503014]: Call(243): No known route to target: "+14445556666"<sip:10002@192.168.1.113>
    17:12:45.172 [CM503010]: Making route(s) to "+14445556666"<sip:10002@192.168.1.113>
    17:12:45.170 [CM505001]: Ext.100: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA504G-7.4.3a] PBX contact: [sip:100@192.168.1.113:5060]
    17:12:45.169 [CM503001]: Call(243): Incoming call from Ext.100 to "+14445556666"<sip:10002@192.168.1.113>
     
  2. leejor

    leejor Well-Known Member

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    Have a look at Archies reply, in this post...http://www.3cx.com/forums/problem-with-international-area-code-4714.html#p21812

    That may be the solution you are looking for.
     
  3. eapugo

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    You can also strip the +1 on all calls coming in.

    In the prefix portion, you can also use the 'wildcard' in front of the 1. such as. eg. *1 - 'starting with'

    then route the number through your provider and strip 1 digit or 2 depending on your call setup.

    Goodluck :)
     
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