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Outbound to Patton invite fails?

Discussion in '3CX Phone System - General' started by the_Duke, Jun 13, 2010.

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  1. the_Duke

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    Inbound calls seem ok.
    Outbound calls fail?

    Lines:2 POT standard FR1 AT&T (ohio) Tested by provider (pulled heaters)
    fine calling out with Panasonic KD system.
    New 2U box (clean install)
    Windows 7 (firewall off,UAC off) 3CX (v8.10824)
    Gateway:patton 4114 4FXO (firmware SN4110_H323_SIP_R5.3_2009-01-15)
    Phones:polycom 650 and 3CX Softphone (3CXPhone4.msi)
    Static DHCP (pbx only on LAN)
    TrendBet TEW-671br :192.168.0.1
    Patton :192.168.0.30
    pbx-PC :192.168.0.31
    phone ext100 :192.168.0.32

    Code:
    20:16:55.492  Active calls counted toward license limit: []
    20:16:25.306  Active calls counted toward license limit: []
    20:16:09.893  [CM503020]: Normal call termination. Reason: Terminated
    20:16:09.893  [CM503016]: Call(19): Attempt to reach <sip:2818211@192.168.0.31;user=phone> failed. Reason: Request Terminated
    20:16:09.893  [CM503003]: Call(19): Call to sip:2818211@192.168.0.30:5060 has failed; Cause: 487 Request Terminated; from IP:192.168.0.30:5060
    20:16:08.255  [CM503025]: Call(19): Calling PSTNline:2818211@(Ln.10000@Patton4XO)@[Dev:sip:10000@192.168.0.30:5060]
    20:16:08.192  [CM503004]: Call(19): Route 1: PSTNline:2818211@(Ln.10000@Patton4XO)@[Dev:sip:10000@192.168.0.30:5060]
    20:16:08.192  [CM503010]: Making route(s) to <sip:2818211@192.168.0.31;user=phone>
    20:16:08.192  [CM505001]: Ext.100: Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [PolycomSoundPointIP-SPIP_650-UA/3.0.4.0061] PBX contact: [sip:100@192.168.0.31:5060]
    20:16:08.192  [CM503001]: Call(19): Incoming call from Ext.100 to <sip:2818211@192.168.0.31;user=phone>
    20:15:24.940  Active calls counted toward license limit: []
    20:14:24.572  Active calls counted toward license limit: []
    [​IMG]

    Any ideas would be great
    Thanks...
     
  2. mfm

    mfm Active Member

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    HI could you set your logs into verbose mode? ALso is your patton registerting? are calls not ocming in and not going out or otherwise?
     
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  3. the_Duke

    Joined:
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    Thanks for reply.

    Attached logs
    Yes the Patton is registering.
    Behavior:
    Incoming calls are working. Auto attendant and voice mail are working. MOH is working. Calls from extension to extension work.
    Outgoing calls to Patton PSTN fail (local and long-distance), from both the Polycom's and server side softphone, as shown with the above log and wireshark.

    The POT lines have been tested on site by provider. You can dial out with standard phone no problems. New Cat5e has been installed (for POTS) from outside interface of building straight to Patton. There is a Panasonic KD system in use now and for last 7 years. A 3rd POT line was just added and produces the same results.

    Can you determine from the above logs who is responsible for error? 3CX or Patton ? I would like to get this system up and running but just not sure how to proceed.
    I will gladly upload full wireshark logs if needed. By pm.


    P.S. I did find this post in forum.
    http://www.3cx.com/forums/trouble-dialing-out-with-patton-13804.html#p77638

    If you set Loopbreak to 300-1500(not default config for Patton4114 & 3CX), it will dial out but drops numbers and the calls fail with “I'm sorry that number can't be completed as dialed” about 50% of the time. Also produces a slew of WireShark errors.

    [​IMG]

    Code:
    19:36:26.877  [CM503020]: Normal call termination. Reason: Terminated
    19:36:26.877  [CM503016]: Call(6): Attempt to reach <sip:2818211@192.168.0.31;user=phone> failed. Reason: Request Terminated
    19:36:26.877  [CM503003]: Call(6): Call to sip:2818211@192.168.0.30:5060 has failed; Cause: 487 Request Terminated; from IP:192.168.0.30:5060
    19:36:25.397  [CM503025]: Call(6): Calling PSTNline:2818211@(Ln.10000@Patton4XO)@[Dev:sip:10000@192.168.0.30:5060]
    19:36:25.397  [MS210006] C:6.2:Offer provided. Connection(by pass mode): 192.168.0.32:2244(2245)
    19:36:25.347  [CM503004]: Call(6): Route 1: PSTNline:2818211@(Ln.10000@Patton4XO)@[Dev:sip:10000@192.168.0.30:5060]
    19:36:25.347  [CM503010]: Making route(s) to <sip:2818211@192.168.0.31;user=phone>
    19:36:25.347  [MS210000] C:6.1:Offer received. RTP connection: 192.168.0.32:2244(2245)
    19:36:25.347  Remote SDP is set for legC:6.1
    19:36:25.347  [CM505001]: Ext.100: Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [PolycomSoundPointIP-SPIP_650-UA/3.0.4.0061] PBX contact: [sip:100@192.168.0.31:5060]
    19:36:25.347  [CM503001]: Call(6): Incoming call from Ext.100 to <sip:2818211@192.168.0.31;user=phone>
    19:36:25.347  [CM500002]: Info on incoming INVITE:
      INVITE sip:2818211@192.168.0.31:5060;user=phone SIP/2.0
      Via: SIP/2.0/UDP 192.168.0.32;branch=z9hG4bKb634f02b19D2F4A8
      Max-Forwards: 70
      Contact: <sip:100@192.168.0.32>
      To: <sip:2818211@192.168.0.31;user=phone>
      From: "Aimee"<sip:100@192.168.0.31>;tag=7EB5EAD5-1E44DEAA
      Call-ID: 769c747e-ae1462af-2b16011c@192.168.0.32
      CSeq: 2 INVITE
      Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
      Proxy-Authorization: Digest username="100",realm="3CXPhoneSystem",nonce="414d535c0206587979:d59020228248fb8b38618f5047290e9c",uri="sip:2818211@192.168.0.31:5060;user=phone",response="7cbe4812cd0fdf4df78377584c62b807",algorithm=MD5
      Supported: 100rel, replaces
      User-Agent: PolycomSoundPointIP-SPIP_650-UA/3.0.4.0061
      Allow-Events: talk, hold, conference
      Content-Length: 0
      
    19:36:23.467  Active calls counted toward license limit: []
    19:35:51.467  Active calls counted toward license limit: []
     
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