Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Outbound Transfers and calls not working

Discussion in '3CX Phone System - General' started by rmorock, May 22, 2010.

Thread Status:
Not open for further replies.
  1. rmorock

    Joined:
    May 22, 2010
    Messages:
    5
    Likes Received:
    0
    Hi,

    I am using Broadvoice VOIP - Heres my problem:

    1. Call in to the system, system answers
    2, press 9, that goes to 8004
    3, 8004 transfers to external number
    4. When the system tries to make the transfer and fails. Says the number its busy (its not busy)
    5, the log shows that there is no Outbound Rule for the dialed number. When I have a rule made.

    Here is my log

    Code:
    02:28:28.984  [CM503016]: Call(15): Attempt to reach <sip:8004@127.0.0.1:5060> failed. Reason: Busy
    02:28:28.984  [CM303006]: There's no outbound rule for external number '18882299490' defined
    02:28:28.984  [CM303006]: There's no outbound rule for external number '18882299490' defined
    02:28:28.984  [CM503010]: Making route(s) to <sip:8004@127.0.0.1:5060>
    Any help that you guys can provide, I would like so much.

    Roy Morock
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  2. SY

    SY Well-Known Member
    3CX Support

    Joined:
    Jan 26, 2007
    Messages:
    1,825
    Likes Received:
    2
    Hi Roy,

    Welcome to the forum
    Log says
    02:28:28.984 [CM303006]: There's no outbound rule for external number '18882299490' defined

    You must create an outbound rule to allow the call to be sent out of the PBX, it is not matching any at this point.

    Thanks
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. rmorock

    Joined:
    May 22, 2010
    Messages:
    5
    Likes Received:
    0

    How do I do that? I have an outbound rule setup

    Thanks,
    Roy
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,116
    Likes Received:
    329
    How do you dial outside numbers? 1888xxxxxxx or 91888xxxxxxx? If you normally dial a 9 first then make sure that the number has been entered in that way as the forwarded number. Also make sure that the extension is allowed to transfer to external numbers.
     
  5. rmorock

    Joined:
    May 22, 2010
    Messages:
    5
    Likes Received:
    0

    I prefer to just dial 1, (ac) then any number
    How would I set the OutBound rule, and where is the option.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,116
    Likes Received:
    329
    The outbound rule would be built in "Outbound Rules". Can you dial the toll free number from another extension, at this point, and have the call go through? Did you not originally create a rule for all 1+10 digit numbers?
     
  7. rmorock

    Joined:
    May 22, 2010
    Messages:
    5
    Likes Received:
    0
    Attached is a screenshot...


    • What am I missing, I even at one point had 8,9,10 in the number leigth
      Also How do I make it where all extentions have the right to transfer
     

    Attached Files:

    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  8. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,116
    Likes Received:
    329
    If you include the areacode in all numbers then they aren't seven digits long are they? I would suggest rethinking the "Calls to numbers with a length of" field.

    You do have more than one trunk to allow an outside incoming call to go back out, right?
     
Thread Status:
Not open for further replies.