Outgoing Call Issue

Discussion in '3CX Phone System - General' started by pogue1000, Jun 1, 2011.

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  1. pogue1000

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    Well, I setup my 3cx phone system to see what its like before I purchase it.
    I am using the softphone for windows now because my voip phones have not been delivered.
    I am able to get incoming calls to the softphone however I cannot get any outgoing calls.

    I just get a Forbidden message after I dial the number and hit call.

    Maybe there is some logs I can show you to help?

    here is a copule of them

    14:56:21.656 [CM502001]: Source info: From: "Ed"<sip:100@localhost:5060>;tag=f3619908<sip:XXXXXXXXXX@localhost:5060>
    14:56:21.656 [CM503013]: Call(8): Incoming call rejected, caller is unknown; msg=SipReq: INVITE XXXXXXXXXX@localhost:5060 tid=0d61f113406fb30a cseq=INVITE contact=100@127.0.0.1:1777 / 2 from(wire)
    14:56:21.437 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
    INVITE sip:XXXXXXXXXX@localhost:5060 SIP/2.0
    Via: SIP/2.0/UDP 127.0.0.1:1777;branch=z9hG4bK-d8754z-6f6e1b49bb0cab78-1---d8754z-;rport=1777
    Max-Forwards: 70
    Contact: <sip:100@127.0.0.1:1777;rinstance=76f06b48c9f47375>
    To: <sip:XXXXXXXXXX@localhost:5060>
    From: "Ed"<sip:100@localhost:5060>;tag=f3619908
    Call-ID: N2Y1YjQ0YTA4YzdmNDk2MWQ2OTEyZGQyYTc4YWVmZmU.
    CSeq: 1 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Supported: replaces
    User-Agent: 3CXPhone 6.0.18815.0
    Content-Length: 0

    14:56:21.437 [CM302001]: Authorization system can not identify source of: SipReq: INVITE XXXXXXXXXX@localhost:5060 tid=6f6e1b49bb0cab78 cseq=INVITE contact=100@127.0.0.1:1777 / 1 from(wire)
     
  2. pogue1000

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    Not sure why it says incoming call is rejected when actually i am making an outgoing call
     
  3. complex1

    complex1 Active Member

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    Have you create an outbound rule?
     
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  4. pogue1000

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    Yeah i resolved the problem it was two parts error.

    I had to replace localhost with my ip address. i am just testing on my local machine but it still wanted that.

    Secondly i had to setup my rule w hich was wrong! cool
     
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