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outgoing calls dropping

Discussion in '3CX Phone System - General' started by d.barnbrook, Dec 4, 2012.

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  1. d.barnbrook

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    Hi All,

    Another quick one, we use a polycom dect system here consisting of kirk 5040 handsets, kirk base station 12's and a polycom kirk server ip6000 with 3cx in the background.

    We are getting quite a few users that dial nuumber from the handsets and from the myphone client who's calls are dropping. I experienced this myself a number of times this morning and captures the logs.

    Basically I dial a number from the handset but within a second or 2 the call is gone and the handset goes back to its homescreen / idle mode.

    Here are the logs below of a couple of attempts at calling the same number but each time it dropped :



    04-Dec-2012 10:01:35.667 [MS105000] C:75.2: No RTP packets were received:remoteAddr=77.240.48.209:62626,extAddr=62.249.228.208:9014,localAddr=62.249.228.208:9014
    04-Dec-2012 10:01:35.329 Leg L:75.1[Extn] is terminated: Cause: BYE from PBX
    04-Dec-2012 10:01:35.328 [CM503008]: Call(C:75): Call is terminated
    04-Dec-2012 10:01:35.328 [CM503023]: Call(C:75): Call recording is stopped, audio file: C:\ProgramData\3CX\Data\Recordings\110\[Damian 110]_110-01527833384_20121204100134(75).wav
    04-Dec-2012 10:01:35.327 Leg L:75.2[Line:10000>>01527833384] is terminated: Cause: BYE from 77.240.48.201:5060
    04-Dec-2012 10:01:34.203 [CM503007]: Call(C:75): Line:10000>>01527833384 has joined, contact <sip:844237083@voiptalk.org:5060>
    04-Dec-2012 10:01:34.203 [CM503007]: Call(C:75): Extn:110 has joined, contact <sip:110@10.0.0.149:5060>
    04-Dec-2012 10:01:34.202 [CM503022]: Call(C:75): Call recording is started, audio file: C:\ProgramData\3CX\Data\Recordings\110\[Damian 110]_110-01527833384_20121204100134(75).wav
    04-Dec-2012 10:01:34.169 L:75.2[Line:10000>>01527833384] has joined to L:75.1[Extn]
    04-Dec-2012 10:01:34.169 NAT/ALG check:L:75.2[Line:10000>>01527833384] RESPONSE 200 on 'INVITE' - some of SIP/SDP headers contain inconsistent information or modified by intermediate hop
    SIP proxy detected:
    Record-Route:<sip:77.240.48.94;lr;ftag=01290320>
    Record-Route:<sip:xuser@77.240.48.201;lr;ftag=01290320>
    Media session IP ('c=' attribute) is not equal to the SIP packet source(IP:port):
    Media session IP: 77.240.48.209
    Received from: 62.249.228.208
    04-Dec-2012 10:01:33.369 [CM505003]: Provider:[telapliantmain] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [voip] PBX contact: [sip:844237083@62.249.228.208:5060]
    04-Dec-2012 10:01:32.154 [CM503025]: Call(C:75): Calling T:Line:10000>>01527833384@[Dev:sip:844237083@voiptalk.org:5060] for L:75.1[Extn]
    04-Dec-2012 10:01:32.069 [CM503027]: Call(C:75): From: Extn:110 ("Damian 110" <sip:110@10.0.0.138:5060>) to T:Line:10000>>01527833384@[Dev:sip:844237083@voiptalk.org:5060]
    04-Dec-2012 10:01:32.069 [CM503004]: Call(C:75): Route 1: from L:75.1[Extn] to T:Line:10000>>01527833384@[Dev:sip:844237083@voiptalk.org:5060]
    04-Dec-2012 10:01:32.069 Line limit check: Current # of calls for line Lc:10000(@telapliantmain[<sip:844237083@voiptalk.org:5060>]) is 0; limit is 20
    04-Dec-2012 10:01:32.069 Call(C:75): Call from Extn:110 to 01527833384 matches outbound rule 'Rule for telapliantmain'
    04-Dec-2012 10:01:32.068 [CM503001]: Call(C:75): Incoming call from Extn:110 to <sip:01527833384@10.0.0.138:5060>
    04-Dec-2012 10:01:32.068 NAT/ALG check:L:75.1[Extn] REQUEST 'INVITE' - basic check passed. No information for extended checks
    04-Dec-2012 10:01:20.916 Leg L:74.1[Extn] is terminated: Cause: BYE from PBX
    04-Dec-2012 10:01:20.915 [CM503008]: Call(C:74): Call is terminated
    04-Dec-2012 10:01:20.915 [CM503023]: Call(C:74): Call recording is stopped, audio file: C:\ProgramData\3CX\Data\Recordings\110\[Damian 110]_110-01527833384_20121204100118(74).wav
    04-Dec-2012 10:01:20.914 Leg L:74.2[Line:10000>>01527833384] is terminated: Cause: BYE from 77.240.48.201:5060
    04-Dec-2012 10:01:18.397 [CM503007]: Call(C:74): Line:10000>>01527833384 has joined, contact <sip:844237083@voiptalk.org:5060>
    04-Dec-2012 10:01:18.397 [CM503007]: Call(C:74): Extn:110 has joined, contact <sip:110@10.0.0.149:5060>
    04-Dec-2012 10:01:18.396 [CM503022]: Call(C:74): Call recording is started, audio file: C:\ProgramData\3CX\Data\Recordings\110\[Damian 110]_110-01527833384_20121204100118(74).wav
    04-Dec-2012 10:01:18.395 L:74.2[Line:10000>>01527833384] has joined to L:74.1[Extn]
    04-Dec-2012 10:01:18.395 NAT/ALG check:L:74.2[Line:10000>>01527833384] RESPONSE 200 on 'INVITE' - some of SIP/SDP headers contain inconsistent information or modified by intermediate hop
    SIP proxy detected:
    Record-Route:<sip:77.240.48.94;lr;ftag=522c1974>
    Record-Route:<sip:xuser@77.240.48.201;lr;ftag=522c1974>
    Media session IP ('c=' attribute) is not equal to the SIP packet source(IP:port):
    Media session IP: 77.240.48.210
    Received from: 62.249.228.208
    04-Dec-2012 10:01:17.536 [CM505003]: Provider:[telapliantmain] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [voip] PBX contact: [sip:844237083@62.249.228.208:5060]
    04-Dec-2012 10:01:16.356 [CM503025]: Call(C:74): Calling T:Line:10000>>01527833384@[Dev:sip:844237083@voiptalk.org:5060] for L:74.1[Extn]
    04-Dec-2012 10:01:16.272 [CM503027]: Call(C:74): From: Extn:110 ("Damian 110" <sip:110@10.0.0.138:5060>) to T:Line:10000>>01527833384@[Dev:sip:844237083@voiptalk.org:5060]
    04-Dec-2012 10:01:16.272 [CM503004]: Call(C:74): Route 1: from L:74.1[Extn] to T:Line:10000>>01527833384@[Dev:sip:844237083@voiptalk.org:5060]
    04-Dec-2012 10:01:16.272 Line limit check: Current # of calls for line Lc:10000(@telapliantmain[<sip:844237083@voiptalk.org:5060>]) is 0; limit is 20
    04-Dec-2012 10:01:16.272 Call(C:74): Call from Extn:110 to 01527833384 matches outbound rule 'Rule for telapliantmain'
    04-Dec-2012 10:01:16.271 [CM503001]: Call(C:74): Incoming call from Extn:110 to <sip:01527833384@10.0.0.138:5060>


    Any help on this would be greatly appreciated.
     
  2. mixig

    mixig Active Member

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    This could bethe problem:

    SIP proxy detected:
    Record-Route:<sip:77.240.48.94;lr;ftag=01290320>
    Record-Route:<sip:xuser@77.240.48.201;lr;ftag=01290320>
    Media session IP ('c=' attribute) is not equal to the SIP packet source(IP:port):
    Media session IP: 77.240.48.209
    Received from: 62.249.228.208
     
  3. d.barnbrook

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    What does this mean though ?
     
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