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Outgoing calls not working with Quintum Tenor AS gateway

Discussion in '3CX Phone System - General' started by willin007, Oct 4, 2011.

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  1. willin007

    Oct 4, 2011
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    I am using a Quintum Tenor as 400 series gateway that I'm trying to use for terminating the Pstn analog calls for local.

    Incoming calls are working fine. I can call the local toll number and the call gets routed fine to the extension or digital recepationist that i specify in the PBX.
    The problem is with the OUTGOING calls, it doesn't matter which extension i am using or type of phone, it just doesn't work.
    But here is the funny part, I call my cellphone from a 3CX soft phone extension and the call gets routed out the Quintum gateway, the gateway receives the request and makes the call and the cellphone rings, but when i answer on the cellphone, the gateway does not notify the PBX that the call has been answered. So the PBX triggers the Error: NO ANSWER on the log and the call gets terminated.
    I have tried all settings on the gateway and at this point i need somebody that knows how POTS lines tell the gateway that a call has been answered, by the way the gateway is configured to US tone and profile standards.
    The gateway has a answer supervision option, but still even enabled, doesn't tell the pbx the call is answered.

    Here is a sample of what i get.

    00:06:18.922  [CM503008]: Call(30): Call is terminated
    00:06:17.594  Currently active calls - 1: [30]
    00:06:13.781  [CM503007]: Call(30): Device joined: sip:EndCall@;rinstance=7b82e92c3bae3d50
    00:06:13.750  [CM503007]: Call(30): Device joined: sip:1006@;transport=UDP
    00:06:13.719  [MS210005] C:30.1:Answer provided. Connection(proxy mode):
    00:06:13.719  [MS210001] C:30.3:Answer received. RTP connection[unsecure]:
    00:06:13.703  Remote SDP is set for legC:30.3
    00:06:13.703  [CM503002]: Call(30): Alerting sip:EndCall@;rinstance=7b82e92c3bae3d50
    00:06:13.500  [CM503025]: Call(30): Calling Unknown:Ext.EndCall@[Dev:sip:EndCall@;rinstance=7b82e92c3bae3d50]
    00:06:13.500  [MS210004] C:30.3:Offer provided. Connection(proxy mode):
    00:06:13.484  [CM503016]: Call(30): Attempt to reach <sip:97865212353@> failed. Reason: No Answer
    00:06:13.484  [CM503003]: Call(30): Call to sip:7865212353@ has failed; Cause: 408 Request Timeout; internal
    00:05:47.484  Currently active calls - 1: [30]
    00:05:41.406  [CM503025]: Call(30): Calling PSTNline:7865212353@(Ln.10000@Quintum Gateway)@[Dev:sip:10000@]
    00:05:41.406  [MS210002] C:30.2:Offer provided. Connection(transcoding mode):
    00:05:41.391  [CM503004]: Call(30): Route 1: PSTNline:7865212353@(Ln.10000@Quintum Gateway)@[Dev:sip:10000@]
    00:05:41.375  [CM503010]: Making route(s) to <sip:97865212353@>
    00:05:41.375  [MS210000] C:30.1:Offer received. RTP connection:
    00:05:41.375  Remote SDP is set for legC:30.1
    00:05:41.375  [CM505001]: Ext.1006: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.18815.0] PBX contact: [sip:1006@]
    00:05:41.359  [CM503001]: Call(30): Incoming call from Ext.1006 to <sip:97865212353@>
    00:05:41.344  [CM500002]: Info on incoming INVITE:
      INVITE sip:97865212353@ SIP/2.0
      Via: SIP/2.0/UDP;branch=z9hG4bK-d8754z-d22e3e0b42757b65-1---d8754z-;rport=52382;received=
      Max-Forwards: 70
      Contact: <sip:1006@;transport=UDP>
      To: <sip:97865212353@>
      From: "Will"<sip:1006@>;tag=3561c63a
      Call-ID: MjEzMjhiNzBkZGIxMzJhM2MxMzg1NzU4NGMwYjQ5MTM.
      CSeq: 2 INVITE
      Proxy-Authorization: Digest username="1006",realm="3CXPhoneSystem",nonce="414d535c049b171500:756a3251764e49dcb76650f339d61da3",uri="sip:97865212353@",response="0569d2a721627bb801472473011aa14b",algorithm=MD5
      Supported: replaces
      User-Agent: 3CXPhone 6.0.18815.0
      Content-Length: 0
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