Outgoing calls say forbidden on softphone

Discussion in '3CX Phone System - General' started by rgittings, Sep 20, 2013.

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  1. rgittings

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    I am trying to make external calls from the softphone and it says forbidden, I know the sip info is correct, because I can actually connect sometimes , but never disconnect and reconnect right away.
     
  2. leejor

    leejor Well-Known Member

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    If you are using the phone with the 3CX PBX, there should be something in the PBX log indicating, or , at least giving a clue to, the problem
     
  3. ian.watts

    ian.watts Active Member

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    You say that external calls fail.. how about dialing to voicemail or an internal extension?
    That would split the problem "handset to PBX" from "PBX to trunk".
    If internals work.. less likely a config problem on the softphone.
     
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