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Outgoing Calls

Discussion in '3CX Phone System - General' started by ssss25, Jan 17, 2011.

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  1. ssss25

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    Hi,
    I am logging in to my phone and I made an outgoing calls, but I don't see the outgoing calls list being populated. Always empty. The call succeeds though.

    Thanks..
     
  2. ssss25

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    or incoming or missed for that matter! The lists are always empty even though I Can make calls, and get calls.
     
  3. aveiser@veiser.de

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    Which device do you use?
     
  4. ssss25

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    The user is running a pap2t Linksys. The provider is voip.ms.

    Calls are made in and out. Voice mail works.. all ok but when going to myphone for this user all lists are empty. Missed, icming, outgoing and voice mail.

    Thx.
     
  5. aveiser@veiser.de

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    Can you please file a syslog from a call here?
    I want to see which devices are participants of a call from the point of view of 3CX.
     
  6. ssss25

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    Hi,

    Thanks for your help.

    Not sure if this is what you are looking for. He is a snippet for this morning while I am on a call, I Got it from SErver Activity Log, if this is not what you want, let me know:

    08:15:37.562 Currently active calls - 1: [2]
    08:15:07.376 Currently active calls - 1: [2]
    08:14:37.297 Currently active calls - 1: [2]
    08:14:07.165 Currently active calls - 1: [2]
    08:13:36.948 Currently active calls - 1: [2]
    08:13:06.762 Currently active calls - 1: [2]
    08:13:02.721 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.46:5060
    08:12:36.576 Currently active calls - 1: [2]
    08:12:06.390 Currently active calls - 1: [2]
    08:11:36.203 Currently active calls - 1: [2]
    08:11:06.017 Currently active calls - 1: [2]
    08:10:51.057 [MS211000] C:2.2: 174.137.63.206:17598 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
    08:10:35.831 Currently active calls - 1: [2]
    08:10:09.467 [CM503007]: Call(2): Device joined: sip:xxx@xxxxx:5060
    08:10:09.467 [CM503007]: Call(2): Device joined: sip:2222@192.168.1.20:5061
    08:10:09.265 [CM505003]: Provider:[VOIP.MS (MYACCOUNT, Toronto)] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [VoIPMS/SERAST] PBX contact: [sip:MYACCOUNT@MYIP:5060]
    08:10:09.265 [CM503002]: Call(2): Alerting sip:xxx@xxxxx:5060
    08:10:05.989 [CM503025]: Call(2): Calling VoIPline:18778621208@(Ln.10000@VOIP.MS (MYACCOUNT, Toronto))@[Dev:sip:xxx@xxxxx:5060]
    08:10:05.911 [CM503004]: Call(2): Route 1: VoIPline:18778621208@(Ln.10000@VOIP.MS (MYACCOUNT, Toronto))@[Dev:sip:xxx@xxxxx:5060]
    08:10:05.911 [CM503010]: Making route(s) to <sip:18778621208@192.168.1.46>
    08:10:05.895 [CM505001]: Ext.2222: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/PAP2T-5.1.6(LS)] PBX contact: [sip:2222@192.168.1.46:5060]
    08:10:05.895 [CM503001]: Call(2): Incoming call from Ext.2222 to <sip:18778621208@192.168.1.46>
    08:09:39.047 [CM503008]: Call(1): Call is terminated
    08:09:35.459 Currently active calls - 1: [1]
    08:09:16.895 [CM503007]: Call(1): Device joined: sip:xxx@xxxxx:5060
    08:09:16.895 [CM503007]: Call(1): Device joined: sip:2222@192.168.1.20:5061

    Thanks,
     
  7. ssss25

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    I disabled STUN because I have static IP, and I restarted the services and then I made another call, this time my device is not identified? Not sure if this is related.


    08:56:10.509 [CM503007]: Call(1): Device joined: sip:xxx@xxx.coms:5060
    08:56:10.473 [CM503007]: Call(1): Device joined: sip:2222@192.168.1.20:5061
    08:55:52.834 [CM505003]: Provider:[VOIP.MS (MYACCOUNT, Toronto)] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [VoIPMS/SERAST] PBX contact: [sip:xxx@xxx.comP:5060]
    08:55:52.833 [CM503002]: Call(1): Alerting sip:xxx@xxx.com:5060
    08:55:50.414 [CM503025]: Call(1): Calling VoIPline:6135911234@(Ln.10000@VOIP.MS (MYACCOUNT, Toronto))@[Dev:sip:xxx@xxx.coms:5060]
    08:55:50.393 [CM503004]: Call(1): Route 1: VoIPline:6135911234@(Ln.10000@VOIP.MS (MYACCOUNT, Toronto))@[Dev:sip:xxx@xxx.coms:5060]
    08:55:50.380 [CM503010]: Making route(s) to <sip:6135911234@192.168.1.46>
    08:55:50.377 [CM505001]: Ext.2222: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:2222@192.168.1.46:5060]
    08:55:50.366 [CM503001]: Call(1): Incoming call from Ext.2222 to <sip:6135911234@192.168.1.46>
     
  8. ssss25

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    groundhog, anybody?

    No idea why the lists are empty in myphone?

    Thanks,
     
  9. ssss25

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    Found the problem!! I was using chrome! It shows all lists empty. I used IE and all lists showed up!!

    I guess Myphone is not chrome compatible.. I didn't get any warning at login.

    Thanks.
     
  10. aveiser@veiser.de

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    Sorry, i was out of office.
    Fine, that it works.

    Axel
     
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