outgoing calls

Discussion in '3CX Phone System - General' started by xhp, Mar 1, 2011.

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  1. xhp

    xhp

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    Hello,
    I'm new to VoIP an 3CX PBX so please excuse me if my following question is stupid, but unfortunately I still can't solve it.
    I successfully installed and configured 3CX PBX on xp machine in small network behind NAT and firewall. I can make a calls in my network between softphones and ip phones without problems, but I'd also like to be able to make a call to another networks.
    I have several testing SIP accounts on iptel.org, so I want to reach them.

    As the pc with 3CX is behind firewall I set up rules as suggested, firewall checker shows, that it is OK.
    I don't have any IP provider yet - I'm not sure if I can make an outgoing call without it.

    Could please anyone give me an advice how to get outgoing calls working?

    regards
    Jan
     
  2. leejor

    leejor Well-Known Member

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    You would add trunks, in 3CX to link to this provider.

    What do you mean by this? You don't have high speed internet? If not, then , no, you won't be able to establish a connection with any VoIP provider.
     
  3. xhp

    xhp

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    Thanks for answer.

    I have added a generic trunk connected with one of my accounts on iptel.org.
    Now I'm trying to make call from local phone to 160787@iptel.org, still no succes.

    Code:
    12:01:19.386  [CM503020]: Normal call termination. Reason: Not found
    12:01:19.386  [CM503016]: Call(1): Attempt to reach <sip:160787@iptel.org> failed. Reason: Not Found
    12:01:19.386  [CM503014]: Call(1): No known route to target: <sip:160787@iptel.org>
    12:01:19.386  [CM503010]: Making route(s) to <sip:160787@iptel.org>
    12:01:19.386  [CM505001]: Ext.103: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [wxCommunicator] PBX contact: [sip:103@127.0.0.1:5060]
    12:01:19.386  [CM503001]: Call(1): Incoming call from Ext.103 to <sip:160787@iptel.org>
    12:00:51.587  [CM504001]: Ext.103: new contact is registered. Contact(s): [sip:103@192.168.240.97:5061/103]
    12:00:51.383  [CM504001]: Ext.100: new contact is registered. Contact(s): [sip:100@192.168.240.97:5061/100]
    12:00:27.788  [CM504002]: Ext.100: a contact is unregistered. Contact(s): []
    11:59:52.004  [CM504001]: Ext.100: new contact is registered. Contact(s): [sip:100@192.168.240.97:5061/100]
    11:59:45.691  [CM504001]: Ext.IVRForward: new contact is registered. Contact(s): [sip:IVRForward@127.0.0.1:40600;rinstance=94913f1d6b83459e/IVRForward]
    11:59:45.691  [CM504001]: Ext.EndCall: new contact is registered. Contact(s): [sip:EndCall@127.0.0.1:40600;rinstance=aa8157dc609d23c2/EndCall]
    11:59:45.691  [CM504001]: Ext.999: new contact is registered. Contact(s): [sip:999@127.0.0.1:40600;rinstance=b5f6d2dcd7a275cc/999]
    11:59:38.315  [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*1@127.0.0.1:40000;rinstance=9d82da354d613f0a/*1]
    11:59:38.315  [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*0@127.0.0.1:40000;rinstance=50389449b0c8b1b3/*0]
    11:59:38.206  [CM504001]: Ext.*777: new contact is registered. Contact(s): [sip:*777@127.0.0.1:40000;rinstance=7d9fe1f44b2bf8a1/*777]
    11:59:36.503  IP(s) added:[192.168.240.97]
    11:59:34.393  [CM504008]: Fax Service: registered as sip:888@192.168.240.97:5060 with contact sip:888@192.168.240.97:5100;user=phone
    11:59:34.143  [EC200006]: Conference server is connected:    application:pohanka-pc:0/3CXConferenceRoom    local:127.0.0.1:5482    remote:127.0.0.1:6553
    11:59:32.643  [EC200004]: IVR server is connected:    application:pohanka-pc:0/IVRServer    local:127.0.0.1:5482    remote:127.0.0.1:6549
    11:59:31.362  [EC200002]: Media server is connected:    application:pohanka-pc:0/MediaServer    local:127.0.0.1:5482    remote:127.0.0.1:6548
    11:59:30.877  [EC200005]: Parking Orbit server is connected:    application:pohanka-pc:0/3CXParkOrbit    local:127.0.0.1:5482    remote:127.0.0.1:6547
    11:59:30.533  [EC100007]: External application is connected:    application:pohanka-pc:0/QueueManager    local:127.0.0.1:5482    remote:127.0.0.1:6546
    11:59:28.096  [CM506002]: Resolved SIP external IP:port (194.228.143.170:5060) on Transport 192.168.240.97:5060
    11:59:27.893  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.240.97:5060
    11:59:27.721  [CM504002]: Ext.100: a contact is unregistered. Contact(s): []
    11:59:26.439  Failed to obtain short path name for [C:\Documents and Settings\All Users\Data aplikacĂ­\3CX\Bin\Cert]
    11:59:26.439  [CM501002]: Version: 9.0.15776.0
    11:59:25.502  [EC200001]: Configuration server is connected:    application:pohanka-pc:5485/DBProvider    local:127.0.0.1:6533    remote:127.0.0.1:5485
    11:59:25.439  [CM501010]: License Info: Load Failed
    

    I meant VoIP provider/trunk in 3CX
     
  4. abc123

    abc123 Active Member

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    You dont have an outbound rule for 3cx to know where to route the call

    you can set one up with a mask for iptel.org or one for a 7 digit number and route it through the provider. Then it should work

    There is no "default" outbound route in 3cx so you have to set them up.
     
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