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Outlook: Blanks in Numbers - contact not found

Discussion in 'Windows' started by Peter2_1, Dec 15, 2016.

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  1. Peter2_1

    Joined:
    Dec 15, 2016
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    Hi

    new to this forum :) - and new to 3CX

    I have 3CX for Windows, connected with the contacts of Outlook 2016. The number of "digits to check" is 10.

    Problem: If there are blanks in numbers - then the contact is not found

    Example of a contact in Outlook:
    Joe Miller
    Home "12 34"
    Mobile "45678"

    a)
    I go to Outlook - 3CX plugin - select Joe Miller - Button "Call Mobile". 3CX Dialogue displays:

    45678
    Joe Miller


    Everythings fine. :)

    b)
    I go to 3CX Main dialog - search Joe Miller - call his mobile - number and name are displayed :)

    c)
    I go to Outlook - 3CX plugin - select Joe Miller -Button "Call Home". 3CX Dialogue displays:

    1234


    -> Where is the name? :mad:

    d)
    I go to 3CX Main dialog - search Joe Miller - call his home - only number 1234 is displayed :mad:

    e)
    Joe Miller calls me from his mobile - 3CX displays Name and number :)

    f)
    Joe Miller calls me from his home - 3CX displays only number and opens Outlook to enter a new contact :mad:

    So handle to handle the issue with the blanks?

    Regards
     
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