So I was hoping that this issue would be fixed with version 9 and the new Call Assistant, but the issue is still there. If I use the calling feature from a contact in Outlook 2007 and dial a number my default local area code (305), the system calls my extension, I pick up, and the call completes to the destination. If I dial a contact number with any area code outside my default local area code (such as 786, 954, etc), the system calls my extension, but when I pick up, I hear "Call Transfer Failed". When I look at the logs, I see that the TAPI driver is passing a "%20" in front of the number, so 3CX is not recognizing this and not able to complete the call. I looked up "%20" and this is actually the code for a space. See logs below: 23:35:54.948 [CM503008]: Call(1): Call is terminated 23:35:51.948 [CM503016]: Call(1): Attempt to reach <sip:%firstname.lastname@example.org:5060> failed. Reason: Not Found 23:35:51.948 [CM503014]: Call(1): No known route to target: <sip:%email@example.com:5060> 23:35:51.948 [CM503010]: Making route(s) to <sip:%firstname.lastname@example.org:5060> 23:35:50.495 [CM503007]: Call(1): Device joined: sip:email@example.com:48089;rinstance=7260d41e20e038d5 23:35:50.495 [CM503007]: Call(1): Device joined: sip:MakeCall@127.0.0.1:40600;rinstance=1a39928792d53e4b Why is the TAPI driver passing this to 3CX and how can I fix it? :roll: I tried multiple contacts in Outlook with various contact numbers and they all react the same. I have also tried this on different computers: XP, Vista, and Windows 7 and I have the same issue. There is NOT a space in the contact for Outlook and I've gone through my settings over and over to make sure everything is configured correctly. The only I was able to work around the issue on version 8 was to use the Terminal Services version of the 3CX Call Assistant. Unfortunately, one does not exist yet for version 9. Support had acknowledged it was a "known issue" and that they were working on a fix, but now they seem to have forgotten all about it and are asking me to send them logs and info all over again... PLEASE HELP!