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Outlook dialling with the Assistant and international prefix

Discussion in '3CX Phone System - General' started by meppy, Jan 13, 2011.

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  1. meppy

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    When dialling numbers from Outlook that have the international prefix (e.g. +61 for Australia) the numbers are not dialled correctly as the + is stripped. Ideally the + and country code should be stripped if it's the local country and then 0 added for the area. If it's international then it should be dialled as is. I cannot just prefix all calls with the international dialling number as not all numbers will be formatted this way.

    I have used other systems to dial from Outlook and they all have rules to configure this and work well, is this something hidden somewhere I have not discovered? If not what is the roadmap for getting that resolved if at all? Kinda makes the Outlook assistant useless for outbound calling as it is unfortunately.
     
  2. meppy

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    Re: Outlook dialling with the Assistant and international pr

    OK worked out the solution. I use the standard Call menu option instead of the 3CX menu and it works well although one extra click required.

    I did have to do this to get it to work though:

    1. Add the following key to the registry: HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Call Integration
    2. Add a dword-value: TAPIOVERRIDE and set it to 1
    3. Restart Outlook.
     
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