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Outlook Plug In Dialing

Discussion in '3CX Phone System - General' started by GBM, Mar 30, 2018.

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  1. GBM

    GBM

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    Running 3cx version 15.5.0 Standard
    Desktop phone is Yealink SIP T22p

    Issue: Recently upgraded to 15.5.0 and new phones. Prior to the upgrade the outlook plugin worked fine. I could select contact in outlook, select 3cx tab, and click telephone number within outlook to dial the contact on my desk phone.

    After the 3cx upgrade and new phone this same functionality works until something unknown goes wrong. When I click dial within outlook nothing happens at the desktop phone. The softphone (computer phone) shows some activity (see attached picture). After the problem arises if I unplug the power to the desk phone and plug back in (power reset) the problem goes away and the outlook functionality works again. Then some unknown issues cause it to stop working again. After something goes wrong and I receive an incoming call the outlook contact pops up so at least part of the outlook plug in works.
     

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  2. V..

    V..

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    Have you tried a full reset and reprovision of the phone. It sounds more like an issue with CTI between the desktop PC and the handset then with the Outlook plugin.

    Is the phone running the latest supported firmware?
     
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  3. craigreilly

    craigreilly Well-Known Member

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    and reprovision the softphone...
    seen issues here too.
     
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  4. Saqqara

    Saqqara Well-Known Member

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  5. GBM

    GBM

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    Thank you for the replies. I think we have tried all suggested ideas. I will do the all again to be sure. I will report back when completed.
     
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