Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Outlook plugin not working

Discussion in 'CRM / Helpdesk / App Integration' started by JackH, Aug 14, 2017.

Thread Status:
Not open for further replies.
  1. JackH

    Joined:
    Aug 4, 2017
    Messages:
    7
    Likes Received:
    3
    Two separate issues:

    Windows 7 / Outlook 2010
    1. Already had the Outlook integration working on one PC. However since updating 3CX to the latest version (could be coincidence) when I right-click a contact, the option to "Call contact with 3CX" is greyed out and cannot be clicked.

    Windows 10 / Outlook 2013
    2. On another PC that was already set up with the same extension/account as of that above, I notice that the 3CX Outlook plugin had not automatically been installed on this machine, nor had I been prompted by it when opening Outlook. When I go to Advanced Settings > Integration from the 3CX client I get a csc.exe application error - unable to start correctly.
    Followed by another error "Error loading script from folder 'DotNetScripts\Outlook': Could not find file C:\Users\XXXX\AppData\Local\Temp\qx2hzozh.dll".

    Edit: After installing the latest Win10 updates the second problem has resolved itself.
     
    #1 JackH, Aug 14, 2017
    Last edited: Aug 14, 2017
Thread Status:
Not open for further replies.