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Overflow number considered as abandoned

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ezpc

Trainee Partner
Basic Certified
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Hi

A client has an overflow number that has a team which is always available 24x7, they have it configured so that if someone is in a queue for over a minute, they will be diverted to this number.

However, this comes up in the logs as abandoned, when it isn't.

What is the correct way of dealing with overflow numbers?
 
It technically is because nobody in the queue picked it up. I don't think that there is an easy solution to that but as a business owner the fact that a call went into overflow is a reason to be concerned as much if not more than a regular abandoned call. I'd try and sell it that way to your client. Sorry.
 
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