Overflow number considered as abandoned

Discussion in '3CX Phone System - General' started by ezpc, Jan 14, 2013.

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  1. ezpc

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    Hi

    A client has an overflow number that has a team which is always available 24x7, they have it configured so that if someone is in a queue for over a minute, they will be diverted to this number.

    However, this comes up in the logs as abandoned, when it isn't.

    What is the correct way of dealing with overflow numbers?
     
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  2. sigma1

    sigma1 Active Member

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    It technically is because nobody in the queue picked it up. I don't think that there is an easy solution to that but as a business owner the fact that a call went into overflow is a reason to be concerned as much if not more than a regular abandoned call. I'd try and sell it that way to your client. Sorry.
     
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