- Joined
- Jun 1, 2012
- Messages
- 48
- Reaction score
- 2
Hi
A client has an overflow number that has a team which is always available 24x7, they have it configured so that if someone is in a queue for over a minute, they will be diverted to this number.
However, this comes up in the logs as abandoned, when it isn't.
What is the correct way of dealing with overflow numbers?
A client has an overflow number that has a team which is always available 24x7, they have it configured so that if someone is in a queue for over a minute, they will be diverted to this number.
However, this comes up in the logs as abandoned, when it isn't.
What is the correct way of dealing with overflow numbers?