Paging System Issue

Discussion in '3CX Phone System - General' started by ogutierrez, Sep 17, 2012.

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  1. ogutierrez

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    Hello, since I replaced my PBX for a 3CX system I have an issue with my paging system, after any message there is an annoying noise (4 beeps), the device that I have for the paging system is VIKING Model:RAD-1A, I have tried to modify this device but still is sending the same 4 beeps after the message, so I need change the Time Out on my 3CX System, but I don't know how to do that, can you help me to fix this issue?

    thanks.
     
  2. craigreilly

    craigreilly Well-Known Member

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    4 beeps after the page? So, when the user hangs up it beeps 4 times?
    How do you access the Viking? Is it an extension on your phone network?

    I am having trouble understanding how the RAD1A connects to 3cx - does it have an analog adapter to convert the Ethernet to RJ11 ?
     
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  3. jpillow

    jpillow Well-Known Member

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    Yes you will need an ATA to conver those sip strunks to analog before hehit that fax.
     
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  4. lneblett

    lneblett Well-Known Member

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    My guess is that it is not related to any 3CX settings, but more so to the ATA used to activate the device and subsequently signal when the page is complete. I am not familiar with this particular device, but I do know that some devices have alert tones to signal when a page connection is open (gain attention) and then again when it is closed (OK, back to sleep). In this manner the listening audience has a clear understanding of when a page is complete. 4 beeps, on the other hand, seems like overkill, but might be an area to look into.

    If you are unsuccesful in reaching a solution, you may want to look at the SNOM-PA1. It may cost less, if it will fit your application, than spending hours with the Viking and ATA.
     
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