When I purchased 3CX in September 2010 I also purchased the 1 Year Product Support for my edition (16SC). Now looking at the 3CX website, and the PDF's etc I received, there's no mention of the terms of the support or if any SLA's are applicable. Is this sort of information publicaly available ?, should I have received something covering this ?. I'd create a support ticket to ask, but I thought that others thinking of buying 3CX would be interested in the answer to this question ?. Thanks.