Park Call Problems

Discussion in '3CX Phone System - General' started by tex834, Oct 9, 2013.

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  1. tex834

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    A client is having intermittent problems with park calls.
    First occurance - A call was answered at receptionist phone. The call was parked at SP0. The light should have changed from green to red. But it stayed green.
    Second occurance - A call was answered at the breakroom phone. The call was parked at SP0. The light changed from green to red accordingly on the kitchen phone. However, when another employee wanted to pickup the SP0 from their phone, the light was green and unable to pick up.
    The 3cx is version 11 SP4. The phones are T38G with firmware 38.70.0.105.
     
  2. cobaltit

    cobaltit Active Member

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    I've seen this very infrequently. Rebooted the phones and all was well.
     
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  3. tex834

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    We have tried rebooting the phones but the problem still occurs. The problem is intermittent/random. However, it is very frequent. Below are more occurrences from 10/10/2013. The logs and tshark capture have been sent to 3cx support and escalated to tier 2. Waiting to hear back from them. Would like to check with users in the forum too.

    Occurrence 1: Employee answers call > parked at sp3 > called another ext to see if person wanted to take the call and then hung up > retrieved the call back from sp3 > transferred to ext vmail > Then the sp3 stayed red and the transferred ext BLF flashed red for about 30 minutes. After 30 minutes, something triggered the phones to clear these red lights.

    Occurrence 2: The sp0 light is solid red for extensions 100, 101, 103 but the other extensions have sp0 as green. No one is parked at sp0.

    Occurrence 3: Did an inbound test from cell phone and parked on sp1 > two additional calls came in at the same time > parked first additional call at sp3 > parked second additional call at sp0 > ext 106 was initially unable to pickup sp3 but eventually able to retrieve > after sp3 was retrieved the light remained red even though there was no call there for about 30 minutes > After 30 minutes, something triggered the phones to clear these red lights.
     
  4. nac2

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    We're seeing similar call park issues with Receptionist Cisco 525G2 + 500S phones running 7.5.5 (latest) and 3CX v12 SP2. The issues have begun recently. Just curious what the final conclusion was from 3CX, if you don't mind sharing.

    Thanks much,

    Nathan A. Clark
    Envision IT, LLC
    http://www.envisionitworks.com
     
  5. tex834

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    nac2, still trying to get this resolved. we upgraded the 3cx server to v12 sp2 over the weekend. Actually, did a full reinstall by getting a new PC and factory reset the phones and reconfiguring from scratch w/out any restore. But if your saying your on v12 sp2 and experiencing similiar problems, this is not very encouraging. Today was first day for production. Didn't get any failures. Will see how it goes this week. Will keep you posted. Any other related input would be great.

    nac2, have you opened a ticket with 3cx support? if so, what is their response? when was this 3cx system installed? when did this problem start?
     
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