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Parked call drops after 30 seconds

Discussion in '3CX Phone System - General' started by izybr, Jun 4, 2015.

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  1. izybr

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    Hello

    My PBX is working fine: I can make calls and receive calls no problem and duration of those calls more than 30 seconds, but when I try to park a call to any parking spot it holds it for 30 seconds and then drops the call
    Please help
    Here are the logs:

    04-Jun-2015 13:30:14.599 Leg L:3.3[ParkOrb] is terminated: Cause: BYE from PBX
    04-Jun-2015 13:30:14.599 [CM503008]: Call(C:3): Call is terminated
    04-Jun-2015 13:30:14.598 Leg L:3.2[Line:10000>>4168280465] is terminated: Cause: BYE from ###.###.###.###:5060 <- my external IP
    04-Jun-2015 13:30:09.658 Currently active calls - 1: [3]

    We changed a router in the office but it is same model and same configuration as previous one all ports are open (I did firewall check too), ports forwarding also looks fine.

    I tried to change settings for parked call duration but it didn`t help
    Help :cry:
     
  2. tsukraw

    tsukraw New Member

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    You didnt state but im guessing since you mentioned the router you are using SIP Trunking?
    I have seen this issue before and it was with a SIP ALG that was running on the firewall.

    Any chance you can run a wireshark capture on the phone system and post? That would show a SIP ALG if that is the cause.
    If not it might shed some like into the cause.

    Thanks
     
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  3. izybr

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    Please provide email I can send a wireshark results to, I don`t want to post them here, just PM me with the email

    I thought about SIP ALG because it gave me some issues for a different client, but incoming calls are working totally fine the issue is only for parking orbits.
     
  4. izybr

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    I bought new router and put the one from my ISP in bridge mode
    Everything is working fine now, no issues.
     
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