Parking using ver 14 softphone.

Discussion in 'Windows' started by PegasusPrint, Feb 9, 2016.

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  1. PegasusPrint

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    I have enabled the shared park indicator in the BLF panel on a couple of my extensions
    When I click the transfer button followed by the S0) button in the side bar, the call is parked & by clicking the SP0 button in the sidebar of the other extension the call is retrieved. So far so good - I assume I am doing it the right way.
    My question is, shouldn't the SP0 button in the side bar change colour to indicate that there is a parked call there?
    My buttons stay the same colour (grey) so a call could easily be forgotten & left unattended indefinitely.
     
  2. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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    In the Extension Settings how have you added the SP0, as a Custom Speed dial or like in the following screenshot?

    Yes, the status should change when a call is in the SP, but if you don't see it, it could also be that the Presence Information is not working either. In the 3CXPhone can you see the contacts, presence, etc information?
     

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