Hello, I am very new to the Call Flow Designer so I am still getting my mind around even the basics. Bear with me. I want to try and use this as a quick and dirty way of integrating 3CX with a CRM or Customer Service type web application. In my perfect world, we could either prompt the caller for a customer ID or simply use their Caller ID number to lookup their record in our database, the send that data to the customer service rep receiving the call. In my head I envision a URL they can click on being passed to the agent somehow or the customer input being passed so it can be captured by a script on their PC and then the script would launch a web URL with the customer's data. Does this make sense? Am I looking at the right place for this kind of thing? Please let me know. Thanks!