Patton 4114 Stumped

Discussion in '3CX Phone System - General' started by Kwhelchel, Jul 1, 2017.

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  1. Kwhelchel

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    Ok, so I followed the setup for the patton unit and installed the config file with no problem.
    But i can't seem to get a call to go out or into the system, I set up the inbound and outbound parameters in the system. I can see on the patton box the first line flashing when I place a call to the number.
    Phone line has been tested and checks ok.
    Not sure where to pull the correct log files to show.
    Also YES Total NOOB to this setup too.
    Any one point me in the right direction that would be great
    Thanks
     
  2. leejor

    leejor Well-Known Member

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    First step would be to check the 3CX Activity log. This will confirm that the correct digits have been sent to the gateway and that there are no error messages returned. You say that you tested the phone line, did you do this at the end of the cord plugged into the gateway?
     
  3. Kwhelchel

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    tested cable that is plugged into the patton unit.
    Log for incoming call
    07/01/2017 6:24:29 PM - [CM503003]: Call(C:35): Call to <sip:101@10.10.3.32:5060> has failed; Cause: 487 Request Cancelled/INVITE from 10.10.3.101:5060

    and this when tried to dial out from soft phone
    \07/01/2017 6:37:06 PM - [Flow] Target endpoint for 3124431 can not be built!
     
  4. leejor

    leejor Well-Known Member

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    What device has IP 10.10.3.101 ? Is that the destination extension or the PBX? That is what cannot complete the call (routing set-up/rules?).

    As far as the outgoing log, I assume there is no reply, in a previous log, from the gateway? If that's the case then...check your outbound rules first, then check that in the 3CX trunk settings (for the gateway), the IP and port are correct for what is set in the gateway. It may be that 3CX is unable to send the INVITE to a device at all.
     
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