Patton 4144 - Bad gateway

Discussion in '3CX Phone System - General' started by it4group, Oct 8, 2010.

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  1. it4group

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    I've setup a Patton 4114 using the wizard making sure the firmware was the 5.3 as stated. But when making outgoing call via the voip soft phone, I get server failure. Below is the log from the 3cx any help would be grateful I'm a bit losted as to what is wrong.


    Code:
    11:08:17.437  [CM503020]: Normal call termination. Reason: Server Failure
    11:08:17.437  [CM503016]: Call(4): Attempt to reach <sip:907540705416@192.168.100.9:5060> failed. Reason: Server Failure
    11:08:17.436  [CM503003]: Call(4): Call to sip:07540705416@192.168.100.51:5060 has failed; Cause: 502 Bad Gateway; from IP:192.168.100.51:5060
    11:08:17.255  [CM503025]: Call(4): Calling PSTNline:07540705416@(Ln.10000@NEWTON4114)@[Dev:sip:10000@192.168.100.51:5060]
    11:08:17.254  [MS210006] C:4.2:Offer provided. Connection(by pass mode): 192.168.100.11:40036(40037)
    11:08:17.215  [CM503004]: Call(4): Route 1: PSTNline:07540705416@(Ln.10000@NEWTON4114)@[Dev:sip:10000@192.168.100.51:5060]
    11:08:17.212  [CM503010]: Making route(s) to <sip:907540705416@192.168.100.9:5060>
    11:08:17.211  [MS210000] C:4.1:Offer received. RTP connection: 192.168.100.11:40036(40037)
    11:08:17.209  Remote SDP is set for legC:4.1
    11:08:17.209  [CM505001]: Ext.303: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.13679.0] PBX contact: [sip:303@192.168.100.9:5060]
    11:08:17.205  [CM503001]: Call(4): Incoming call from Ext.303 to <sip:907540705416@192.168.100.9:5060>
    11:08:17.196  [CM500002]: Info on incoming INVITE:
      INVITE sip:907540705416@192.168.100.9:5060 SIP/2.0
      Via: SIP/2.0/UDP 192.168.100.11:60672;branch=z9hG4bK-d8754z-1650a35d6352b463-1---d8754z-;rport=60672
      Max-Forwards: 70
      Contact: <sip:303@192.168.100.11:60672;rinstance=a78fdbf2544bc3cd>
      To: <sip:907540705416@192.168.100.9:5060>
      From: <sip:303@192.168.100.9:5060>;tag=1020cd2e
      Call-ID: YzE4ZjJkODEzNTI2MDc0ODFhNGI3OWJiYjI3ZjE3Njk.
      CSeq: 2 INVITE
      Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
      Proxy-Authorization: Digest username="303",realm="3CXPhoneSystem",nonce="414d535c02bf7e9080:1ada9f66b10fc74eacddd806cd7598f8",uri="sip:907540705416@192.168.100.9:5060",response="b8c3e2e509a632f91cda311947583bdb",algorithm=MD5
      Supported: replaces
      User-Agent: 3CXPhone 4.0.13679.0
      Content-Length: 0
      
    11:08:03.539  Currently active calls [none]
    11:07:38.965  [CM503020]: Normal call termination. Reason: Server Failure
    11:07:38.965  [CM503016]: Call(3): Attempt to reach <sip:9202@192.168.100.9:5060> failed. Reason: Server Failure
    11:07:38.964  [CM503003]: Call(3): Call to sip:202@192.168.100.51:5060 has failed; Cause: 502 Bad Gateway; from IP:192.168.100.51:5060
    11:07:38.781  [CM503025]: Call(3): Calling PSTNline:202@(Ln.10000@NEWTON4114)@[Dev:sip:10000@192.168.100.51:5060]
    11:07:38.779  [MS210006] C:3.2:Offer provided. Connection(by pass mode): 192.168.100.11:40034(40035)
    11:07:38.737  [CM503004]: Call(3): Route 1: PSTNline:202@(Ln.10000@NEWTON4114)@[Dev:sip:10000@192.168.100.51:5060]
    11:07:38.734  [CM503010]: Making route(s) to <sip:9202@192.168.100.9:5060>
    11:07:38.733  [MS210000] C:3.1:Offer received. RTP connection: 192.168.100.11:40034(40035)
    11:07:38.732  Remote SDP is set for legC:3.1
    11:07:38.731  [CM505001]: Ext.303: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.13679.0] PBX contact: [sip:303@192.168.100.9:5060]
    11:07:38.729  [CM503001]: Call(3): Incoming call from Ext.303 to <sip:9202@192.168.100.9:5060>
    11:07:38.723  [CM500002]: Info on incoming INVITE:
      INVITE sip:9202@192.168.100.9:5060 SIP/2.0
      Via: SIP/2.0/UDP 192.168.100.11:60672;branch=z9hG4bK-d8754z-e07e4e2564525500-1---d8754z-;rport=60672
      Max-Forwards: 70
      Contact: <sip:303@192.168.100.11:60672;rinstance=a78fdbf2544bc3cd>
      To: <sip:9202@192.168.100.9:5060>
      From: <sip:303@192.168.100.9:5060>;tag=537b250c
      Call-ID: YjZlNzFkZDVhYmJiMjYwNGY5NTUxYzU1NTUxYzlkN2U.
      CSeq: 2 INVITE
      Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
      Proxy-Authorization: Digest username="303",realm="3CXPhoneSystem",nonce="414d535c02bf7e6a84:82e1f20cfb783c0defe93e966c62035a",uri="sip:9202@192.168.100.9:5060",response="a4f9b3454956c1ced7a701857452e8b2",algorithm=MD5
      Supported: replaces
      User-Agent: 3CXPhone 4.0.13679.0
      Content-Length: 0
      
    11:07:31.917  [CM503020]: Normal call termination. Reason: Not found
    11:07:31.917  [CM503016]: Call(2): Attempt to reach <sip:202@192.168.100.9:5060> failed. Reason: Not Found
    11:07:31.916  [CM503014]: Call(2): No known route to target: <sip:202@192.168.100.9:5060>
    11:07:31.914  [CM503010]: Making route(s) to <sip:202@192.168.100.9:5060>
    11:07:31.914  [MS210000] C:2.1:Offer received. RTP connection: 192.168.100.11:40032(40033)
    11:07:31.912  Remote SDP is set for legC:2.1
    11:07:31.912  [CM505001]: Ext.303: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.13679.0] PBX contact: [sip:303@192.168.100.9:5060]
    11:07:31.909  [CM503001]: Call(2): Incoming call from Ext.303 to <sip:202@192.168.100.9:5060>
    11:07:31.903  [CM500002]: Info on incoming INVITE:
      INVITE sip:202@192.168.100.9:5060 SIP/2.0
      Via: SIP/2.0/UDP 192.168.100.11:60672;branch=z9hG4bK-d8754z-f85c912f6d6d0b36-1---d8754z-;rport=60672
      Max-Forwards: 70
      Contact: <sip:303@192.168.100.11:60672;rinstance=a78fdbf2544bc3cd>
      To: <sip:202@192.168.100.9:5060>
      From: <sip:303@192.168.100.9:5060>;tag=aa6ec87d
      Call-ID: NDJjNWEzNTA5M2YyYTg4YTBiZjIzMjA3NjU4YmVjYjY.
      CSeq: 2 INVITE
      Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
      Proxy-Authorization: Digest username="303",realm="3CXPhoneSystem",nonce="414d535c02bf7e6364:60400f3d09b3a15456c322227c3a4e5f",uri="sip:202@192.168.100.9:5060",response="a4fc5cbbfc9e0a35fb290c17509c88f6",algorithm=MD5
      Supported: replaces
      User-Agent: 3CXPhone 4.0.13679.0
      Content-Length: 0
      
    11:07:31.535  Currently active calls [none]
    11:07:25.797  [CM503020]: Normal call termination. Reason: Server Failure
    11:07:25.796  [CM503016]: Call(1): Attempt to reach <sip:907540705416@192.168.100.9:5060> failed. Reason: Server Failure
    11:07:25.782  [CM503003]: Call(1): Call to sip:07540705416@192.168.100.51:5060 has failed; Cause: 502 Bad Gateway; from IP:192.168.100.51:5060
    11:07:25.594  [CM503025]: Call(1): Calling PSTNline:07540705416@(Ln.10000@NEWTON4114)@[Dev:sip:10000@192.168.100.51:5060]
    11:07:25.592  [MS210006] C:1.2:Offer provided. Connection(by pass mode): 192.168.100.11:40030(40031)
    11:07:25.548  [CM503004]: Call(1): Route 1: PSTNline:07540705416@(Ln.10000@NEWTON4114)@[Dev:sip:10000@192.168.100.51:5060]
    11:07:25.543  [CM503010]: Making route(s) to <sip:907540705416@192.168.100.9:5060>
    11:07:25.541  [MS210000] C:1.1:Offer received. RTP connection: 192.168.100.11:40030(40031)
    11:07:25.528  Remote SDP is set for legC:1.1
    11:07:25.528  [CM505001]: Ext.303: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.13679.0] PBX contact: [sip:303@192.168.100.9:5060]
    11:07:25.524  [CM503001]: Call(1): Incoming call from Ext.303 to <sip:907540705416@192.168.100.9:5060>
    11:07:25.175  [CM500002]: Info on incoming INVITE:
      INVITE sip:907540705416@192.168.100.9:5060 SIP/2.0
      Via: SIP/2.0/UDP 192.168.100.11:60672;branch=z9hG4bK-d8754z-6d076568c1177d07-1---d8754z-;rport=60672
      Max-Forwards: 70
      Contact: <sip:303@192.168.100.11:60672;rinstance=a78fdbf2544bc3cd>
      To: <sip:907540705416@192.168.100.9:5060>
      From: <sip:303@192.168.100.9:5060>;tag=582aed49
      Call-ID: ZDY0MWI3MzZiN2FiZTM4NzNhNWI4MmRmMWJmYzBkMzU.
      CSeq: 2 INVITE
      Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
      Proxy-Authorization: Digest username="303",realm="3CXPhoneSystem",nonce="414d535c02bf7e5c10:88e3ba45b4b3470b5ee65c088ba75188",uri="sip:907540705416@192.168.100.9:5060",response="de8f3c112e7005065922f17aa6ce9f36",algorithm=MD5
      Supported: replaces
      User-Agent: 3CXPhone 4.0.13679.0
      Content-Length: 0
      
    11:07:38.965  [CM503016]: Call(3): Attempt to reach <sip:9202@192.168.100.9:5060> failed. Reason: Server Failure
    11:07:38.781  [CM503025]: Call(3): Calling PSTNline:202@(Ln.10000@NEWTON4114)@[Dev:sip:10000@192.168.100.51:5060]
    11:07:38.737  [CM503004]: Call(3): Route 1: PSTNline:202@(Ln.10000@NEWTON4114)@[Dev:sip:10000@192.168.100.51:5060]
    11:07:38.733  [MS210000] C:3.1:Offer received. RTP connection: 192.168.100.11:40034(40035)
    11:07:38.731  [CM505001]: Ext.303: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.13679.0] PBX contact: [sip:303@192.168.100.9:5060]
    11:07:38.723  [CM500002]: Info on incoming INVITE:
      Via: SIP/2.0/UDP 192.168.100.11:60672;branch=z9hG4bK-d8754z-e07e4e2564525500-1---d8754z-;rport=60672
      Contact: <sip:303@192.168.100.11:60672;rinstance=a78fdbf2544bc3cd>
      From: <sip:303@192.168.100.9:5060>;tag=537b250c
      CSeq: 2 INVITE
      Proxy-Authorization: Digest username="303",realm="3CXPhoneSystem",nonce="414d535c02bf7e6a84:82e1f20cfb783c0defe93e966c62035a",uri="sip:9202@192.168.100.9:5060",response="a4f9b3454956c1ced7a701857452e8b2",algorithm=MD5
      User-Agent: 3CXPhone 4.0.13679.0
      
    11:07:31.917  [CM503016]: Call(2): Attempt to reach <sip:202@192.168.100.9:5060> failed. Reason: Not Found
    11:07:31.914  [CM503010]: Making route(s) to <sip:202@192.168.100.9:5060>
    11:07:31.912  Remote SDP is set for legC:2.1
    11:07:31.909  [CM503001]: Call(2): Incoming call from Ext.303 to <sip:202@192.168.100.9:5060>
      INVITE sip:202@192.168.100.9:5060 SIP/2.0
      Max-Forwards: 70
      To: <sip:202@192.168.100.9:5060>
      Call-ID: NDJjNWEzNTA5M2YyYTg4YTBiZjIzMjA3NjU4YmVjYjY.
      Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
      Supported: replaces
      Content-Length: 0
    11:07:31.535  Currently active calls [none]
    11:07:25.796  [CM503016]: Call(1): Attempt to reach <sip:907540705416@192.168.100.9:5060> failed. Reason: Server Failure
    11:07:25.594  [CM503025]: Call(1): Calling PSTNline:07540705416@(Ln.10000@NEWTON4114)@[Dev:sip:10000@192.168.100.51:5060]
    11:07:25.548  [CM503004]: Call(1): Route 1: PSTNline:07540705416@(Ln.10000@NEWTON4114)@[Dev:sip:10000@192.168.100.51:5060]
    11:07:25.541  [MS210000] C:1.1:Offer received. RTP connection: 192.168.100.11:40030(40031)
    11:07:25.528  [CM505001]: Ext.303: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.13679.0] PBX contact: [sip:303@192.168.100.9:5060]
    11:07:25.175  [CM500002]: Info on incoming INVITE:
      Via: SIP/2.0/UDP 192.168.100.11:60672;branch=z9hG4bK-d8754z-6d076568c1177d07-1---d8754z-;rport=60672
      Contact: <sip:303@192.168.100.11:60672;rinstance=a78fdbf2544bc3cd>
      From: <sip:303@192.168.100.9:5060>;tag=582aed49
      CSeq: 2 INVITE
      Proxy-Authorization: Digest username="303",realm="3CXPhoneSystem",nonce="414d535c02bf7e5c10:88e3ba45b4b3470b5ee65c088ba75188",uri="sip:907540705416@192.168.100.9:5060",response="de8f3c112e7005065922f17aa6ce9f36",algorithm=MD5
      User-Agent: 3CXPhone 4.0.13679.0
     
  2. leejor

    leejor Well-Known Member

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    Jan 22, 2008
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    Do you receive incoming calls through the gateway? One common problem is that the gateway doesn't detect the (normally) 48 volts on the telephone line and will refuse to place the call. Does the Patton not have a log that may explain what is happening with the calls?
     
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