PATTON SN4114/JO/EUI CALL VOLUME LOW

Discussion in '3CX Phone System - General' started by elliptical, Jun 25, 2008.

Thread Status:
Not open for further replies.
  1. elliptical

    Joined:
    Jun 11, 2008
    Messages:
    8
    Likes Received:
    0
    Hi,

    On the internal LAN the call volume is fine from phone to phone but when an outside call comes in (PSTN line) the person at the other end say they can hardly hear us. The same if we dial out the complaint is that they can hardly hear us. This one has me stumped. I've tried with 2 handsets the Grandstream GXP2000 and the SNOM 300 with the same problem on both.

    I'm in the UK with 2 BT PSTN phone lines.

    Thanks
    Brendan
     
  2. darrellchapman

    Joined:
    Nov 26, 2007
    Messages:
    268
    Likes Received:
    0
    There has got to be a setting in your SN4114 that controls the Rx and Tx gain. I'm not familiar with this device but I'm willing to bet this setting is the problem.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. Nebula

    Nebula New Member

    Joined:
    Apr 6, 2008
    Messages:
    116
    Likes Received:
    0
    Hi,

    With the Patton 4112/4 you can adjust the gain in the PSTN profile from -31 to 31 dB. These are individually adjustable for input and output.

    Hope this helps
     
  4. elliptical

    Joined:
    Jun 11, 2008
    Messages:
    8
    Likes Received:
    0
    Thanks chaps - I'll investigate
     
  5. Nebula

    Nebula New Member

    Joined:
    Apr 6, 2008
    Messages:
    116
    Likes Received:
    0
    Happy to help. Let us know if it fixes the problem.
     
Thread Status:
Not open for further replies.