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- Oct 2, 2015
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Does anyone know the reason why 3CX stopped supporting Patton SN4312 gateway. This use to be on the supported list with the SN4114, but now, only the SN4114 is supported.
What is interesting is that I still have several SN4312 out in the field that are working. However, lately, I have discovered three SN4312 that started with a crazy issue. When the lead number is called, it shows up in 3CX trunks list as incoming call, but the call then disappears after a few rings. It continues to ring on the caller's end and then all of a sudden it shows back up in 3CX. However the call is never answered by voicemail, auto attendant and the use cannot answer the extension.
If I put the line on a regular analog phone, i can answer the incoming call.
The thing is, all other lines work without any issues. When I tried connecting the line to a SN4114, it works without issues.
This problem started without any updates to the system and had worked for several years without any issues.
Any one with any ideas?
Thanks
Alexander
What is interesting is that I still have several SN4312 out in the field that are working. However, lately, I have discovered three SN4312 that started with a crazy issue. When the lead number is called, it shows up in 3CX trunks list as incoming call, but the call then disappears after a few rings. It continues to ring on the caller's end and then all of a sudden it shows back up in 3CX. However the call is never answered by voicemail, auto attendant and the use cannot answer the extension.
If I put the line on a regular analog phone, i can answer the incoming call.
The thing is, all other lines work without any issues. When I tried connecting the line to a SN4114, it works without issues.
This problem started without any updates to the system and had worked for several years without any issues.
Any one with any ideas?
Thanks
Alexander