Patton SN4554 Not Registered Status v10 UK ISDN

Discussion in '3CX Phone System - General' started by --mark--, Jun 3, 2011.

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  1. --mark--

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    TIA for any help with this, I'm out of ideas! We are trialling 3CX to replace an ageing Siemens PBX, once we can get past this stage we'll buy a full license, possibly from a helpful reseller... :D

    I'm using the trial version of v10 with latest service packs. Have two SPA504G phones that will talk to each other happily.

    I've configured the Patton gateway through the Wizard built-in to 3CX, and applied the configuration file to it.

    The Patton Hardware version is 4.1, Firmware R5.6 2010-07-15

    When I check Ports/Trunks Status, both of the ISDN trunks are showing as Not Registered. When I check the web console of the Patton, under SIP>Status is shows as not active. Q1. Should these be always Registered?

    If I make a call to the main number from a mobile, whilst Telnet'd into the Patton and running a debug per http://www.3cx.com/blog/docs/patton-isdn-debugging/ then I see information appearing, such as the mobile phone number so the call is getting as far as the Patton box. I've included this output at the bottom (some tel no's changed) which may help?

    There are no inbound rules setup, I am presuming these are not necessary unless you want to use DDI's and route to specific extensions. The Gateway ports are both configured to go to a single extension that is valid.

    Server Activity log if I try to make an outbound call:

    16:48:58.392 [CM503020]: Normal call termination. Reason: Not available
    16:48:58.392 [CM503016]: Call(7): Attempt to reach <sip:901935123456@192.168.192.21> failed. Reason: Temporarily Unavailable
    16:48:58.391 [CM503016]: Call(7): Attempt to reach <sip:901935123456@192.168.192.21> failed. Reason: Temporarily Unavailable
    16:48:58.390 [CM503026]: Call(7): Target is not available: Unknown:01935123456 dialed on (AnyLine@Patton)
    16:48:58.390 [CM303003]: There are no available outbound lines on gateway Patton at this time.
    16:48:58.388 [CM503010]: Making route(s) to <sip:901935123456@192.168.192.21>
    16:48:58.386 [CM505001]: Ext.40: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA504G-7.4.6] PBX contact: [sip:40@192.168.192.21:5060]
    16:48:58.384 [CM503001]: Call(7): Incoming call from Ext.40 to <sip:901935123456@192.168.192.21>

    I'd be very grateful for any pointers on where to start with this! :)

    Mark.

    Debug trace from Patton follows:
    pf=1
    03:19:48 ISDN > # 30 p: 0 R: sapi: 0 cr=1 ea=0 tei: 0 ea=1 INFO Nr( 1) Ns(
    1) pf=0
    03:19:48 ISDN > # 31 p: 0 <--- Layer2 tei: 0 sapi: 0 Setup
    03:19:48 ISDN > # 32 hex:08 01 01 05 A1 04 03 90 90 A3 18 01 89 6C 0C 21
    83 37 37 37 31 31 33 33 35 35 37 70 07 81 30 35 34
    03:19:48 ISDN > # 33 IE: SendingComplete
    03:19:48 ISDN > # 34 IE: Bearer
    03:19:48 ISDN > # 35 IE: ChannelId BCh0 excl otherIf
    03:19:48 ISDN > # 36 IE: CallingPartyNbr 777123456
    03:19:48 ISDN > # 37 IE: CalledPartyNbr 012345
    03:19:48 ISDN > # 38 *newPc BR-U, tei: 0, sapi: 0
    03:19:48 ISDN > # 39 key: 4, Stack:2V01b
    03:19:48 ISDN > # 40 EuroISDN
    03:19:48 ISDN > # 41 ALLOC bchan BCh0 cref : 0x81
    03:19:48 ISDN > # 42 to CC key: 4 L3SetupInd
    03:19:48 ISDN > # 43 new call state : L3PcSt06U
    03:19:48 ISDN > # 44 p: 0 S: sapi: 0 cr=1 ea=0 tei: 0 ea=1 RR Nr( 2)
    pf=0
    03:19:48 ICC > [IF_S0_00] << Message: primitive=64
    03:19:48 ICC > [IF_S0_00] Added endpoint IF_S0_00-00ce0a58
    03:19:48 ICC > [IF_S0_00] NEW CALL. Allocated Endpoint IF_S0_00-00ce0a58
    03:19:48 ICC > [EP IF_S0_00-00ce0a58] << [080005]
    SETUP (DSS1 User)
    [A1]
    Sending complete
    [04039090A3]
    Bearer capability : 3.1kHz Audio - CCITT
    circuit mode - 64kBit/s - G.711 A-law
    [180189]
    Channel id : 1 - exclusive
    basic rate interface - is not d-channel - CCITT - b-channel units
    [6C0C218337373731313333353537]
    Calling party number : 7771234567
    national number - E.164 numbering plan
    presentation allowed - network provided
    [700781303534383030]
    Called party number : 012345
    unknown number - E.164 numbering plan

    03:19:48 ICC > [EP IF_S0_00-00ce0a58] State: NULL, Event: TERMINAL SETUP IND
    03:19:48 ICC > [EP IF_S0_00-00ce0a58] Set state to CALL PRESENT
    03:19:48 ICC > [EP IF_S0_00-00ce0a58] set call key: 4
    03:19:48 ICC > [EP IF_S0_00-00ce0a58] Set state to INCOMING PROCEEDING
    03:19:48 ICC > [EP IF_S0_00-00ce0a58] >> [080002]
    CALL PROCEEDING (DSS1 User)
    [1E028582]
    Progress indicator : destination address is non-ISDN
    private network serving remote user - CCITT

    03:19:48 ISDN > # 45 p: 0 from CC key: 4 L3ProceedingReq
    03:19:48 ISDN > # 46 cause : Transparent
    03:19:48 ISDN > # 47 hex:1E 02 85 82
    03:19:48 ISDN > # 48 IE: ProgressInd
    03:19:48 ISDN > # 49 ---> Layer2 tei: 0 sapi: 0 CallProc
    03:19:48 ISDN > # 50 hex:08 01 81 02 18 01 89 1E 02 85 82
    03:19:48 ISDN > # 51 IE: ChannelId BCh0 excl otherIf
    03:19:48 ISDN > # 52 IE: ProgressInd
    03:19:48 ISDN > # 53 new call state : L3PcSt09U
    03:19:48 ISDN > # 54 p: 0 S: sapi: 0 cr=0 ea=0 tei: 0 ea=1 INFO Nr( 2) Ns(
    1) pf=0
    03:19:48 ICC > [EP IF_S0_00-00ce0a58] Hold State: IDLE, Hold Event: PEER RELE
    ASED
    03:19:48 ICC > [EP IF_S0_00-00ce0a58] State: INCOMING PROCEEDING, Event: PEER
    RELEASED
    03:19:48 ICC > [EP IF_S0_00-00ce0a58] Set state to DISCONNECT REQUEST
    03:19:48 ICC > [EP IF_S0_00-00ce0a58] AOC-S User << Call Clearing
    03:19:48 ICC > [EP IF_S0_00-00ce0a58] AOC-D User << Call Clearing
    03:19:48 ICC > [EP IF_S0_00-00ce0a58] AOC-E User << Call Clearing
    03:19:48 ICC > [EP IF_S0_00-00ce0a58] >> [080045]
    DISCONNECT (DSS1 User)
    [08028583]
    Cause : no route to destination
    private network serving remote user - CCITT - Q.931

    03:19:48 ISDN > # 55 p: 0 from CC key: 4 L3DisconnectReq
    03:19:48 ISDN > # 56 cause : Transparent
    03:19:48 ISDN > # 57 hex:08 02 85 83
    03:19:48 ISDN > # 58 IE: Cause NoRouteToDestaination
    03:19:48 ISDN > # 59 ---> Layer2 tei: 0 sapi: 0 Disconnect
    03:19:48 ISDN > # 60 hex:08 01 81 45 08 02 85 83
    03:19:48 ISDN > # 61 IE: Cause NoRouteToDestaination
    03:19:48 ISDN > # 62 new call state : L3PcSt11U
    03:19:48 ISDN > # 63 p: 0 R: sapi: 0 cr=0 ea=0 tei: 0 ea=1 RR Nr( 2)
    pf=0
    03:19:48 ISDN > # 64 p: 0 S: sapi: 0 cr=0 ea=0 tei: 0 ea=1 INFO Nr( 2) Ns(
    2) pf=0
    03:19:48 ISDN > # 65 p: 0 R: sapi: 0 cr=0 ea=0 tei: 0 ea=1 RR Nr( 3)
    pf=0
    03:19:48 ISDN > # 66 p: 0 R: sapi: 0 cr=1 ea=0 tei: 0 ea=1 INFO Nr( 3) Ns(
    2) pf=0
    03:19:48 ISDN > # 67 p: 0 <--- Layer2 tei: 0 sapi: 0 Release
    03:19:48 ISDN > # 68 hex:08 01 01 4D
    03:19:48 ISDN > # 69 to CC key: 4 L3ReleaseInd
    03:19:48 ISDN > # 70 DEALLOC bchan BCh0 cref : 0x81
    03:19:48 ISDN > # 71 ---> Layer2 tei: 0 sapi: 0 ReleaseCom
    03:19:48 ISDN > # 72 hex:08 01 81 5A 08 02 80 90
    03:19:48 ISDN > # 73 IE: Cause NormalCallClearing
    03:19:48 ISDN > # 74 new call state : L3PcSt00U
    03:19:48 ISDN > # 75 *delPc U, tei: 0 sapi: 0
    03:19:48 ISDN > # 76 p: 0 S: sapi: 0 cr=1 ea=0 tei: 0 ea=1 RR Nr( 3)
    pf=0
    03:19:48 ISDN > # 77 p: 0 S: sapi: 0 cr=0 ea=0 tei: 0 ea=1 INFO Nr( 3) Ns(
    3) pf=0
    03:19:48 ICC > [IF_S0_00] << Message: primitive=50
    03:19:48 ICC > [EP IF_S0_00-00ce0a58] << [08004D]
    RELEASE (DSS1 User)

    03:19:48 ICC > [EP IF_S0_00-00ce0a58] State: DISCONNECT REQUEST, Event: TERMI
    NAL RELEASE IND
    03:19:48 ICC > [EP IF_S0_00-00ce0a58] Set state to NULL
    03:19:48 ICC > [IF_S0_00] CLEARING CALL IF_S0_00-00ce0a58
    03:19:48 ICC > [IF_S0_00] Removed endpoint IF_S0_00-00ce0a58
    03:19:48 ICC > [IF_S0_00] Destroying finished calls.
    03:19:48 ICC > [IF_S0_00] Destroyed endpoint IF_S0_00-00ce0a58
    03:19:48 ISDN > # 78 p: 0 R: sapi: 0 cr=0 ea=0 tei: 0 ea=1 RR Nr( 4)
    pf=0
     
  2. --mark--

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    Just in case anyone is wondering, I've now fixed it but without being totally sure how! I have a hunch it's related to applying the configuration to the Patton Gateway, once you select the file that 3CX generates and then apply it, then finally choose to reload the box it never seems to automatically refresh back to the home config page. I think the first few times I did this I was too eager and clicked one of the links on the Patton config page to see if it had come back up. Just maybe my impatience prevented something loading properly on the box. Anyway, for the time being all is good.

    If any UK 3CX people with ISDN and Patton 4554 need help with configuration, feel free to ask.
     
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