Pause queue member

Discussion in 'Ideas' started by Saulius Balciunas, Jan 13, 2017.

Pause queue member 4.9 5 11votes
4.9/5, 11 votes

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  1. Saulius Balciunas

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    Hello,

    Currently 3CX Queue Agents has only two statuses - Logged In and Logged Off.

    Our customers often ask for Pause in Queue status to be able to set it for after call tasks or lunch time.

    The Pause status should be seen in Agent login reports as well.

    Thanks!
     
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  2. rlanier

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    If this could be tied into the Agent Status I.E. Available, Lunch, Out of Office, etc. this would be great. There are already options listed under the agent status as change status to "available after X hours/minutes" adding a simple check box like this would be very beneficial.
     
  3. nkh

    nkh

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    Queue Agent login/out report for lunch, toilet, smoke or tea break. Agent may select their logout reason and generate full report for queue agent status!
     
  4. AS1232

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    I Agree login/logout with reason will be a great addition along with being able to generate reports
     
  5. voiphorizon

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    This is a very needed function. The various states discussed are cause codes, they should be customizable and allow to be reported on.
     
  6. voiptoys

    voiptoys Active Member

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    In a couple of weeks we will be releasing an add-on for 3CX that allows you to create a custom list of statuses. Examples could include "Lunch", "Wrap-up", "Project Work", "Vacation", "Sick", "Break", etc. You will have the ability to create your own statuses, and control what happens in 3CX for each custom status (for example, log out of queues during "Lunch").

    The add-on has 2 interfaces to change your status (1) a 3CX Phone for Windows plugin and (2) a simple web portal. The 3CX Phone plugin has a slide out panel for setting your status.

    We log when your status is changed so you can report on how much time each agent was in each status, average length, etc. You can see this information in real-time using our 3CX Wallboard.

    Hang in there guys -- only a couple more weeks. www.VoIPTools.com
     
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  7. voicetel

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    We are often asked by customers wishing to change their system to 3CX. Call center supervisor needs to see pause reasons in the reports.