Pause Recording

Discussion in '3CX Phone System - General' started by psykomotor, May 19, 2010.

Thread Status:
Not open for further replies.
  1. psykomotor

    Joined:
    Apr 24, 2008
    Messages:
    9
    Likes Received:
    0
    Hi,

    Is it possible to pause/mute a recording in 3CX ? Preferably via an API.

    We've been been asked to quote on a PBX for a call centre which takes credit card details - and under the current PCI DSS rules the security codes cannot be stored.

    Note that the recording should not be split up if it is paused so it ends up as one file with a muted/skipped piece, but not two (or more if the agent moves back to the payment details screen). Although not preferred, It would be workable if there was some way to identify which files are part of the same call and in what sequence.

    Thanks in advance.
     
  2. Borsoock

    Borsoock New Member

    Joined:
    Apr 8, 2007
    Messages:
    149
    Likes Received:
    0
    I'm affraid you will have to search for external reccording system, probably expensive one.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. mfm

    mfm Active Member

    Joined:
    Mar 4, 2010
    Messages:
    641
    Likes Received:
    2
    Please post this feature in the feature request section, it is monitored on a daily basis.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. psykomotor

    Joined:
    Apr 24, 2008
    Messages:
    9
    Likes Received:
    0
    Should I repost or can a mod move the thread ?

    Thanks.
     
  5. mfm

    mfm Active Member

    Joined:
    Mar 4, 2010
    Messages:
    641
    Likes Received:
    2
    Repost it please :)
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.