PC speaker not ringing with headset plugged in

Discussion in 'Windows' started by eaaben, Nov 29, 2010.

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  1. eaaben

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    Hi
    I use 3cx with WinXP.
    I use a old school headset connected through mini-jacks on front of the computer.
    Everything is working perfect. Though I would like the phone to ring through the PC speakers when receiving an incoming call. Otherwise it is not easy for me to be aware of the incoming call.

    I have added ringPCspeaker=3 in the ini-file under 'General' as suggested in this forum.
    My PC speaker works just fine when unplugging the mini-jacks.
    But when the are plugged in, the only ringing is through the headset.

    Should this work? And how?
     
  2. davidbenwell

    davidbenwell Active Member

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    Hi, please check the PC audio settings. On some computers when you insert headsets into the front ports, it will disable the back ports. you need to configure the audio to play back via back and front ports a the same time.
     
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  3. eaaben

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    Hi
    Thanks for the advice. Now I have checked and can not find what you suggest in the settings.
    By the way: I only have front ports on the computer. I have connected the headset to these ports, and then want the ringing to come out of the internal pc speakers.
     
  4. davidbenwell

    davidbenwell Active Member

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    attached is a copy of my setup, this should show you how to set it up, depending on your computer configuration
     

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  5. eaaben

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    Thanks for the screen dump.
    I have attached a copy of my setup. Apart from the choosen sound devices, the only other option is "primary sound driver".
    I do not have a "2nd output" as you. Might this be my problem?

    Would it help to use a USB headset instead of a headset for the mini-jack port?
     

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  6. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Hi

    According to your posts, this is, let's say like this, a 'mechanical" issue :mrgreen: By plugging a headset as you described, its jack mechanically disconnects the main speaker, redirecting audio to the headset one. So, bottom-line, unfortunately there is nothing to do in this configuration.

    Hope it helps.
    vali
     
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  7. eaaben

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    Hi

    Now I have tried with a USB-headset - and it works :)
    So the problem was related to using mini jacks.
     
  8. wbowman

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    If you have set up your USB headset as the default under windows control panel then the computer speakers may not ring. The speaker also does not ring when I leave the default sound devices set to HDMI. If you set your default sound to your computer speakers in control panel and the ringer to primary sound driver then you should hear the phone ring. (Remember to leave your Microphone and Speaker set to your other device, like USB or Headset.)
     
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