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PCI Compliance in call center environment

Discussion in '3CX Phone System - General' started by redgoblet, Mar 16, 2015.

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  1. redgoblet

    Jan 4, 2009
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    I've only seen a couple of posts on this topic; I'm hoping a silver bullet exists for this issue.

    Company uses 3CX Pro-Call Center edition for receiving sales calls.

    Company wishes to record calls for training and the ability to research service issues.

    Company is required to maintain PCI DSS compliance.

    PCI DSS forbids storage of CVV, CVV2 and CID codes. These codes get recorded during order conversation.

    Wondering what other users have implemented to address this.

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