PCI Compliant Call Recording

Discussion in 'Ideas' started by ongc, Oct 12, 2016.

PCI Compliant Call Recording 5 5 2votes
5/5, 2 votes

  1. ongc

    Joined:
    Jun 23, 2009
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    Hi All,

    We have a number of customers, namely call centers which regularly need to obtain credit card details over the phone. Due to PCI compliance however the call recording must not capture these details - This has meant that in a few cases, we haven't been able to provide 3CX to these customers as it doesn't meet their compliance needs.

    It would be great to get some traction with this and have it developed into the product rather than having to use 3rd party plugins.

    Thanks!

    Steve Dawson
    Operations Manager
    ONGC Systems