PCI DSS and Call Recording & Ability to 'Pause' Call recordings

Discussion in 'Ideas' started by r.towle, Jul 5, 2016.

PCI DSS and Call Recording & Ability to 'Pause' Call recordings 5 5 3votes
5/5, 3 votes

  1. r.towle

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    All agents calls are recorded in the background which we need an ability for agents to be able to 'pause' the recordings as they are sometimes required to take card payments over the phone.

    Agents aren't able to use the soft phone to pause the recording as the recording has not been initialised by 3cx phone.

    Could we have some sort of key combination and then voice prompt to the agent to advise the call recording has been paused and then another key combination to restart the call recording?

    This could also be setup as a BLF for pause / resume call recording.
     
  2. r.towle

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    The other option would be for 3CX to have an inbuilt payment system where the callee is transferred to an automated payment system...
     
  3. r.towle

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    I raised this as a support query with 3CX (#64404)

    Apparently, when 3CX phone is used in CTI mode (quote) "the feature to stop recordings will not work in CTI mode"

    This seems such a bizarre feature not to have.

    Please can we enable the control of call recordings in CTI mode?
     
  4. 3CXDude

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    Agree, they should add to 3CX.

    However, if you are in immediate need, I came across this recently. Might help you out as they offer PCI compliance for 3CX.

    http://www.insperix.com/
     
  5. support@windstartech.com

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    Good Day,
    I was wondering if there had been any progress on this feature. Currently have a client who is in great need for this.

    Thanks