Permission View Switchboard on 3CX Windows Phone

Discussion in '3CX Phone System - General' started by andrea.soc, Feb 24, 2016.

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  1. andrea.soc

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    HI
    in a structured company like ours we need to:
    - Deny the possibility for all users to have the possibility of going to view all entries in the 3cx client switchboard (VIEW USER-RECEPIONIST-MANAGER ECT ..) and you can decide who can view the various menus

    Is very important for the privacy of users in the company
    thanks
     
  2. andrea.soc

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    c'mon guys!
     
  3. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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    I believe what you are asking for can already be done by splitting the extensions into Extension Groups.

    By doing this e.g. extensions 100-199 which are in Extension Group A will not be able to see extensions 200-299 which are in Extension Group B.
    Only extensions that would be in both Extension Groups would be able to see all extensions.

    Furthermore, you could tweak the Default Extension Group Member Rights, or even per Extension in the Extension Settings -> "Rights" tab, in such a way were extensions in Extension Group B could not see anyone else in the company, by e.g. unchecking the "Can see group members" option.


    For now I will move this topic back to "3CX Phone System - General" for further discussion as I believe this functionality is already available.
     
  4. andrea.soc

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    no, you did not understand, I need the opportunity to give visibility allowed or not the views
    Recepionist
    User
    manager
    Q manager
    Wallboard
     
  5. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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    The drop-down only changes the layout of the Switchboard, not the information it contains. This means that regardless if a user chooses the "User", "Manager" or "Receptionist" view, if there Extension Group Rights only permit them to see the presence and calls of e.g. extensions 100-199, they will under not circumstances be able to see any information about e.g. extensions 200-299.

    Given this there is no issue concerning privacy which you mentioned in your initial post.

    The same applies for the "Wallboard" view, if an extension is neither a member of a Queue(s) or designated a Queue Manager, then the view option will still be there but they will not be able to see anything, they will just get N/A.

    Given all of the above, I have to ask again, is the feature request to:
    - 'Force' certain views/layouts onto the 3CXPhone for Windows Switchboard centrally from the Management Console?
    or
    - Limit what each extension can see in regards to Presence of other extensions for privacy?

    If it is the second, then this can already be done as I previously explained I believe. I there is something in this respect that you cannot achieve, post it here and we can try and figure it out together.
     
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