Personal greetings.

Discussion in '3CX Phone System - General' started by JVH, Jun 11, 2012.

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  1. JVH


    Apr 25, 2007
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    On our current setup If we go to voicemail it says leave a message after the beep.
    I would like to create custom ones saying you have reached the voicemail box of .... please etc.
    I can't find where to put the .wav files.

  2. craigreilly

    craigreilly Well-Known Member

    Feb 1, 2012
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    Each user updates their VM Greeting using the VM Extension (999 for a 3 digit system).
    Enter your pin.

    Retrieving voice mail by phone
    To retrieve your voice mail by phone:

    Dial the voice mail system extension. By default this is 999. If you are outside the company, you can dial this number from any digital receptionist menu.
    Enter your extension number and when prompted your pin number. Press pound #
    A prompt will be played with the number of read and unread messages in your voice mailbox.
    Press * to play your unread messages.
    During playback of voice mail, you have these options:
    0 – Skip to the next message
    1 – Skip to the previous message.
    2 – Repeat current message.
    3 – Delete the current message and automatically go to the next message.
    4 – Call Back – this will trigger a call to the caller ID of the person who left the message.
    5 – Forward message to another extension
    9 – To go to the Voice mail options menu
    # – To hang up the call
    Voice mail options menu
    The voice mail options menu allows you to set your status, configure your pin code and delete all read messages. It can be reached by entering 9 during message playback or during the welcome prompt. The following options are available:

    1 – to set your status
    3 – to dial an external number or internal extension
    4 – to delete all messages
    5 – To record your name (used for call by name)
    6 – To play mailbox information
    7 – To change pin number
    8 – To change your voice mail greeting
    9 – To repeat the prompt
    # – To exit the call
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