phone book crashes spa504g

Discussion in '3CX Phone System - General' started by ZenMasta, Sep 23, 2014.

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  1. ZenMasta

    ZenMasta New Member

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    Hey anyone want to test something to see if it is a common problem or just me?

    I edited 2 contacts (total of 10 contacts) in my phone book. They were businesses and originally I had the business name in first name field and I moved the name into the company field. However after doing this I realized it would crash the phone if they tried accessing the phone book.

    I'm using SPA 504g with 7.5.5 fw.
     
  2. pj3cx

    pj3cx Active Member

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    Hi there,
    You must check in the phonebook generated (C:\ProgramData\3CX\Data\Http\Interface\provisioning\%%ProvSubDir%%\cisco_phonebook.xml) if there is more than 32 entries (phonebook includes company phonebook + extensions).
    If so, then that's the reason of crash as those phones cannot handle more due to low memory.
     
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