Phone directory on the 3cx v12

Discussion in '3CX Phone System - General' started by barman12345, Nov 27, 2014.

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  1. barman12345

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    Hello everyone,

    I've a big problem. We updated the 3cx version yesterday to the 12 one and now I can't sync the new phone directory.
    I really need to have a directory in my enterprise and now I can't :s.

    My phone model is the Polycom SIP 330. If you have suggestions don't hesitate !

    Thanks a lot !

    Barman Meven
     
  2. craigreilly

    craigreilly Well-Known Member

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    Assuming you are using a custom template of some sort...
    Did you update the phone directory location on the phones to include the new subfolder for the provisioning?

    Should look similar:
    http://%%pbx_ip%%:%%pbx_http_port%%/provisioning/%%PROVSUBDIR%%/PhonebookName.xml

    (I do not know the name of the Polycom phonebook off the top of my head or if 3cx even creates one.)
     
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  3. jasit

    jasit New Member

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    if you didn't reprovision the phones yet, it wouldn't find the new location of all of your config files including the addressbooks.
     
  4. barman12345

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    Thanks for the answer, I'll try this. I come back when I got more informations !
    Nice day !
     
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