Phone doesn't ring

Discussion in 'iOS' started by bab, Aug 31, 2016.

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  1. bab

    bab

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    Any ideas why my iPhone does not ring. I can call out but not receive. PUSH is enabled on the phone. I have a Patton FXO.
     
  2. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    There might be six-seven reasons for this, most of them due to (mis)configuration. Usually, the first recommended person to ask for guidance is your 3CXPhoneSystem's administrator.
     
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  3. leejor

    leejor Well-Known Member

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    If the App is open on the iPhone, and you receive a call, does it ring? In other words, does it just appear to be a Push issue when the App isn't open?

    Is Push working for you on any other devices, Android or Apple?
     
  4. bab

    bab

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    No iphone rings, even with app open.
     
  5. leejor

    leejor Well-Known Member

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    Does this (not) happen when using both 3/4G and Wifi?Local network (Wifi), and remotely?
    Do other iPhones, on the same PBX work correctly?
    What does a registration attempt, from the iPhone look like in the 3CX logs?
    Have you tried re-provisioning?
     
  6. bab

    bab

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    It's working. Don't know why really. Using UDP and not TCP, maybe why?
     
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