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Phone has issues over CISCO VPN

Discussion in 'Windows' started by nvens3cexuser, Aug 25, 2010.

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  1. nvens3cexuser

    Aug 25, 2010
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    Encountered the following issue 3CX VOIP Softphone (Version: 4.0.13679.0:)
    When the softphone (3cx) that is registered over cisco VPN client receives a call from another softphone (3CX) that is registered internally,
    After clicking the answer button, the line1 ( on the VPN side registered phone,) continues to blink and the phone will continue to ring.
    The call cannot be answered and the ring cannot be shut-off; this happens for 30 seconds (approx.) and then the call gets ended.
    I did not encounter the above issue when I have used an Xlite phone on the VPN side.

    Any ideas / suggestions?

    Thank you
  2. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

    Dec 12, 2008
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    Every time I hear about "30 sec", it makes me think about an unreachable IP/address. Is there any hint in the phone's debug window? (menu/debug) Also, you may try to uncheck "Allow video calls" in the Preferences dialog, to exclude video factor from our issue.

    P.S Please check your PM.
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
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