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phone is talking to me instead of ringing

Discussion in '3CX Phone System - General' started by ddmarkus, May 9, 2014.

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  1. ddmarkus

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    Hello,

    recently we upgraded 3cx to version 12 and since then we have a strange behaviour on some phones. If there is a call from inside, the phones are ringing with the usual ring tone. But if there is a call from outside, instead of playing a ring tone, the phone starts talking: "you have a conference $DIALERS_NUMBER". Why is the phone talking to me and how can I disable it?

    We are using grandstream gxp2100 phones on a 3cx phone system v12. Your help is much appreciated.

    cheers,
    markus
     
  2. craigreilly

    craigreilly Well-Known Member

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    check the 2100 ringtones. this is not 3cx.
     
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  3. jpillow

    jpillow Well-Known Member

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    This is definitely Grandstream feature we've ran into before the phone speaks out the caller ID this can be disabled in the Grandstream web GUI, I cannot remember off the top of my head what that feature is called..... I will take a look and edit this post when I find that setting.
     
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  4. ddmarkus

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    thanks for your answers. With your help I found the solution. As you said, it was not the fault of 3cx, it's a grandstream feature. It's this setting: grandstream 2100 web interface -> accounts -> account 1 -> call settings -> match incoming caller id -> external -> system ring tone.
     
  5. craigreilly

    craigreilly Well-Known Member

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    glad to help. what was the name of the "ring tone" being used?
     
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