Phone Model and Firmware Version not updating

Discussion in '3CX Phone System - General' started by brianoakes, Jun 16, 2014.

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  1. brianoakes

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    Howdy!

    I am running 3cx v11 sp4, and I just did a firmware update on a few polycoms to test, and I noticed the Phone Model and Firmware Version isn't updating in the "Phones" Section.

    When I login the phone it shows the correct version. But the 3cx console doesn't appear to be updating.

    I have rebooted the phones, and restarted 3cx and it still doesn't seem to update.

    Any ideas?
     
  2. pj3cx

    pj3cx Active Member

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    Hi there,
    One can't upgrade firmware for Polycom from the 3CX console, it has to be done through the phone interface directly.
     
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