phone not registered cisco 6921 help

Discussion in '3CX Phone System - General' started by mjeyre, Jun 25, 2013.

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  1. mjeyre

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    Please could anyone help.

    I have been trying to resolve this for days. i have the above phone cisco cp_6921, i have updated it and its running sip 9.3.3.2.

    i have 3cx running and setup an extension.

    At the moment i was hoping to setup it locally on our lan to test the water so to speak.

    i have a windows 7 and a windows 2012 server both tested running 3cx.
    I have a windows xp machine that backs up all the data from the server and phones. This also has tftpd32 running with the phone files on.

    Ok so i put all the phone files on the tftp server and 3cx sees the phone ip but failed to authenticate. credentials do not match. The id and password do not match check against the extension settings.

    Does anyone have an example script please.

    im not sure if its the phone, the xml files or the 3cx settings.?
    MIke
     
  2. idirim

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    hey, i have the same issue atm. did you manage to make the 6921 work with 3cx ?
     
  3. stanimirp

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    Hi,

    i managed to make phone work with 3cx. If you can send me your XML file i can help.
     
  4. joko

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    Hi,

    We are also having the same issues, will someone please attach a copy of an working XML file?

    Difference is that our Cisco is running 9.4.1.3

    Thank you…
     
  5. itee

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    Hi guys,

    I'm also trying to setup the 6921 phone with 3cx. Can you help me out with this?
     
  6. stanimirp

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    <device xsi:type="axl:XIPPhone" ctiid="2432722" uuid="{3aba8324-854f-a9dd-5c58-6b858a6e4eee}">
    <fullConfig>true</fullConfig>
    <deviceProtocol>SIP</deviceProtocol>
    <sshUserId>user</sshUserId>
    <sshPassword>pass</sshPassword>
    <ipAddressMode>0</ipAddressMode>
    <allowAutoConfig>true</allowAutoConfig>
    <ipPreferenceModeControl>0</ipPreferenceModeControl>

    <tzdata>
    <tzolsonversion>2011h</tzolsonversion>
    <tzupdater>tzdatacsv.csv</tzupdater>
    </tzdata>

    <devicePool uuid="{884defab-2a6f-873e-c770-dc0901a2df70}">
    <revertPriority>0</revertPriority>

    <name>test_6901</name>

    <dateTimeSetting uuid="{9ec4850a-7748-11d3-bdf0-00108302ead1}">
    <name>GMT1</name>
    <dateTemplate>Y-M-D</dateTemplate>
    <timeZone>W. Europe Standard/Daylight Time</timeZone>
    <olsonTimeZone>Europe/Stockholm</olsonTimeZone>
    <ntps>
    <ntp>
    <name>173.23.230.39</name>
    <ntpMode>Directed Broadcast</ntpMode>
    </ntp>
    </ntps>
    </dateTimeSetting>

    <callManagerGroup>
    <members>
    <member priority="0">
    <callManager>
    <name>173.23.230.38</name>
    <ports>
    <ethernetPhonePort>2000</ethernetPhonePort>
    <sipPort>5060</sipPort>
    <securedSipPort>5061</securedSipPort>
    <mgcpPorts>
    <listen>2427</listen>
    <keepAlive>2428</keepAlive>
    </mgcpPorts>
    </ports>
    <processNodeName>173.23.230.38</processNodeName>
    </callManager>
    </member>
    </members>
    </callManagerGroup>

    <srstInfo uuid="{cd241e11-4a58-4d3d-9661-f06c912a18a3}">
    <name>Disable</name>
    <srstOption>Disable</srstOption>
    <userModifiable>false</userModifiable>
    <ipAddr1></ipAddr1>
    <port1>2000</port1>
    <ipAddr2></ipAddr2>
    <port2>2000</port2>
    <ipAddr3></ipAddr3>
    <port3>2000</port3>
    <sipIpAddr1>173.23.230.38</sipIpAddr1>
    <sipPort1>5060</sipPort1>
    <sipIpAddr2>173.23.230.36</sipIpAddr2>
    <sipPort2>5060</sipPort2>
    <sipIpAddr3></sipIpAddr3>
    <sipPort3>5060</sipPort3>
    <isSecure>false</isSecure>
    </srstInfo>

    <mlppDomainId>-1</mlppDomainId>
    <mlppIndicationStatus>Default</mlppIndicationStatus>
    <preemption>Default</preemption>
    <connectionMonitorDuration>120</connectionMonitorDuration>
    </devicePool>

    <sipProfile>

    <sipProxies>
    <backupProxy></backupProxy>
    <backupProxyPort></backupProxyPort>
    <emergencyProxy></emergencyProxy>
    <emergencyProxyPort></emergencyProxyPort>
    <outboundProxy></outboundProxy>
    <outboundProxyPort></outboundProxyPort>
    <registerWithProxy>true</registerWithProxy>
    </sipProxies>

    <sipCallFeatures>
    <cnfJoinEnabled>true</cnfJoinEnabled>
    <callForwardURI>x-cisco-serviceuri-cfwdall</callForwardURI>
    <callPickupURI>x-cisco-serviceuri-pickup</callPickupURI>
    <callPickupListURI>x-cisco-serviceuri-opickup</callPickupListURI>
    <callPickupGroupURI>x-cisco-serviceuri-gpickup</callPickupGroupURI>
    <meetMeServiceURI>x-cisco-serviceuri-meetme</meetMeServiceURI>
    <abbreviatedDialURI>x-cisco-serviceuri-abbrdial</abbreviatedDialURI>
    <rfc2543Hold>false</rfc2543Hold>
    <callHoldRingback>2</callHoldRingback>
    <localCfwdEnable>true</localCfwdEnable>
    <semiAttendedTransfer>true</semiAttendedTransfer>
    <anonymousCallBlock>2</anonymousCallBlock>
    <callerIdBlocking>2</callerIdBlocking>
    <dndControl>0</dndControl>
    <remoteCcEnable>true</remoteCcEnable>
    <retainForwardInformation>false</retainForwardInformation>
    </sipCallFeatures>

    <sipStack>
    <sipInviteRetx>6</sipInviteRetx>
    <sipRetx>10</sipRetx>
    <timerInviteExpires>180</timerInviteExpires>
    <timerRegisterExpires>360</timerRegisterExpires>
    <timerRegisterDelta>5</timerRegisterDelta>
    <timerKeepAliveExpires>120</timerKeepAliveExpires>
    <timerSubscribeExpires>120</timerSubscribeExpires>
    <timerSubscribeDelta>5</timerSubscribeDelta>
    <timerT1>500</timerT1>
    <timerT2>4000</timerT2>
    <maxRedirects>70</maxRedirects>
    <remotePartyID>true</remotePartyID>
    <userInfo>None</userInfo>
    </sipStack>

    <autoAnswerTimer>1</autoAnswerTimer>
    <autoAnswerAltBehavior>false</autoAnswerAltBehavior>
    <autoAnswerOverride>true</autoAnswerOverride>
    <transferOnhookEnabled>true</transferOnhookEnabled>
    <enableVad>false</enableVad>

    <preferredCodec>none</preferredCodec>
    <dtmfAvtPayload>101</dtmfAvtPayload>
    <dtmfDbLevel>3</dtmfDbLevel>
    <dtmfOutofBand>avt</dtmfOutofBand>
    <kpml>3</kpml>

    <phoneLabel>3018</phoneLabel>
    <stutterMsgWaiting>2</stutterMsgWaiting>
    <callStats>false</callStats>

    <offhookToFirstDigitTimer>15000</offhookToFirstDigitTimer>
    <T302Timer>3000</T302Timer>

    <silentPeriodBetweenCallWaitingBursts>10</silentPeriodBetweenCallWaitingBursts>
    <disableLocalSpeedDialConfig>false</disableLocalSpeedDialConfig>

    <poundEndOfDial>false</poundEndOfDial>

    <startMediaPort>16384</startMediaPort>
    <stopMediaPort>32766</stopMediaPort>

    <sipLines>
    <line button="1" lineIndex="1">
    <featureID>9</featureID>
    <featureLabel>101</featureLabel>
    <proxy>USECALLMANAGER</proxy>
    <port>5060</port>
    <name>3018</name>
    <displayName>3018</displayName>
    <autoAnswer>
    <autoAnswerEnabled>2</autoAnswerEnabled>
    </autoAnswer>
    <callWaiting>3</callWaiting>
    <authName>3018</authName>
    <authPassword>3018</authPassword>
    <sharedLine>true</sharedLine>

    <messageWaitingLampPolicy>3</messageWaitingLampPolicy>
    <messageWaitingAMWI>0</messageWaitingAMWI>
    <messagesNumber>999</messagesNumber>
    <ringSettingIdle>4</ringSettingIdle>
    <ringSettingActive>5</ringSettingActive>
    <contact>3018</contact>

    <forwardCallInfoDisplay>
    <callerName>true</callerName>
    <callerNumber>false</callerNumber>
    <redirectedNumber>false</redirectedNumber>
    <dialedNumber>true</dialedNumber>
    </forwardCallInfoDisplay>

    <maxNumCalls>2</maxNumCalls>
    <busyTrigger>1</busyTrigger>
    </line>
    </sipLines>

    <externalNumberMask>+3873356XXXX</externalNumberMask>

    <voipControlPort>5060</voipControlPort>
    <dscpForAudio>184</dscpForAudio>

    <dscpVideo>136</dscpVideo>
    <dscpForTelepresence>128</dscpForTelepresence>
    <ringSettingBusyStationPolicy>0</ringSettingBusyStationPolicy>
    <dialTemplate></dialTemplate>
    <softKeyFile></softKeyFile>
    <alwaysUsePrimeLine>true</alwaysUsePrimeLine>
    <alwaysUsePrimeLineVoiceMail>true</alwaysUsePrimeLineVoiceMail>
    </sipProfile>

    <MissedCallLoggingOption>10</MissedCallLoggingOption>
    <commonProfile>
    <phonePassword></phonePassword>
    <backgroundImageAccess>true</backgroundImageAccess>
    <callLogBlfEnabled>3</callLogBlfEnabled>
    </commonProfile>

    <loadInformation>SIP69xx.9-4-1-3</loadInformation>

    <vendorConfig>
    <disableSpeaker>false</disableSpeaker>
    <disableSpeakerAndHeadset>false</disableSpeakerAndHeadset>
    <pcPort>0</pcPort>
    <settingsAccess>1</settingsAccess>
    <voiceVlanAccess>0</voiceVlanAccess>
    <videoCapability>0</videoCapability>
    <sshAccess>0</sshAccess>
    <sshPort>22</sshPort>
    <webAccess>0</webAccess>
    <spanToPCPort>1</spanToPCPort>
    <loggingDisplay>1</loggingDisplay>
    <recordingTone>0</recordingTone>
    <recordingToneLocalVolume>100</recordingToneLocalVolume>
    <recordingToneRemoteVolume>50</recordingToneRemoteVolume>
    <recordingToneDuration></recordingToneDuration>
    <rtcp>0</rtcp>
    <moreKeyReversionTimer>5</moreKeyReversionTimer>
    <logServer></logServer>
    <enableCdpSwPort>1</enableCdpSwPort>
    <enableCdpPcPort>1</enableCdpPcPort>
    <enableLldpSwPort>1</enableLldpSwPort>
    <enableLldpPcPort>1</enableLldpPcPort>
    <lldpAssetId></lldpAssetId>
    <powerPriority>0</powerPriority>
    <eapAuthentication>0</eapAuthentication>
    </vendorConfig>

    <commonConfig>
    </commonConfig>
    <enterpriseConfig>
    </enterpriseConfig>
    <versionStamp>1352360701-39b0ac1b-f748-4336-954f-9439c971866a</versionStamp>
    <networkLocale>Sweden</networkLocale>
    <networkLocaleInfo>
    <name>Sweden</name>
    <uid>57</uid>
    <version></version>
    </networkLocaleInfo>
    <deviceSecurityMode>1</deviceSecurityMode>
    <idleTimeout>0</idleTimeout>

    <!--<authenticationURL>http://10.1.73.20:8080/ccmcip/authenticate.jsp</authenticationURL>
    <directoryURL>http://10.1.73.20:8080/ccmcip/xmldirectory.jsp</directoryURL>
    <idleURL></idleURL>
    <informationURL>http://10.1.73.20:8080/ccmcip/GetTelecasterHelpText.jsp</informationURL>
    <messagesURL></messagesURL>
    <proxyServerURL></proxyServerURL>
    <servicesURL>http://10.1.73.20:8080/ccmcip/getservicesmenu.jsp</servicesURL>
    <secureAuthenticationURL>https://10.1.73.20:8443/ccmcip/authenticate.jsp</secureAuthenticationURL>
    <secureDirectoryURL>https://10.1.73.20:8443/ccmcip/xmldirectory.jsp</secureDirectoryURL>
    <secureIdleURL></secureIdleURL>
    <secureInformationURL>https://10.1.73.20:8443/ccmcip/GetTelecasterHelpText.jsp</secureInformationURL>
    <secureMessagesURL></secureMessagesURL>
    <secureServicesURL>https://10.1.73.20:8443/ccmcip/getservicesmenu.jsp</secureServicesURL>-->

    <dscpForSCCPPhoneConfig>96</dscpForSCCPPhoneConfig>
    <dscpForSCCPPhoneServices>0</dscpForSCCPPhoneServices>
    <dscpForCm2Dvce>96</dscpForCm2Dvce>

    <transportLayerProtocol>2</transportLayerProtocol>
    <dndCallAlert>5</dndCallAlert>
    <phonePersonalization>0</phonePersonalization>
    <rollover>0</rollover>
    <singleButtonBarge>0</singleButtonBarge>
    <joinAcrossLines>0</joinAcrossLines>
    <autoCallPickupEnable>true</autoCallPickupEnable>
    <blfAudibleAlertSettingOfIdleStation>0</blfAudibleAlertSettingOfIdleStation>
    <blfAudibleAlertSettingOfBusyStation>0</blfAudibleAlertSettingOfBusyStation>
    <capfAuthMode>0</capfAuthMode>
    <capfList>
    <capf>
    <phonePort>3804</phonePort>
    <processNodeName></processNodeName>
    </capf>
    </capfList>
    <certHash></certHash>
    <encrConfig>false</encrConfig>
    <advertiseG722Codec>1</advertiseG722Codec>
    <mobility>
    <handoffdn></handoffdn>
    <dtmfdn></dtmfdn>
    <ivrdn></ivrdn>
    <!--<dtmfHoldCode>*81</dtmfHoldCode>
    <dtmfExclusiveHoldCode>*82</dtmfExclusiveHoldCode>
    <dtmfResumeCode>*83</dtmfResumeCode>
    <dtmfTxfCode>*84</dtmfTxfCode>
    <dtmfCnfCode>*85</dtmfCnfCode>-->
    </mobility>
    <userId>101</userId>
    <phoneServices useHTTPS="true">
    <provisioning>0</provisioning>
    <phoneService type="1" category="0">
    <name>Missed Calls</name>
    <url>Application:Cisco/MissedCalls</url>
    <vendor></vendor>
    <version></version>
    </phoneService>
    <phoneService type="2" category="0">
    <name>Voicemail</name>
    <url>Application:Cisco/Voicemail</url>
    <vendor></vendor>
    <version></version>
    </phoneService>
    <phoneService type="1" category="0">
    <name>Received Calls</name>
    <url>Application:Cisco/ReceivedCalls</url>
    <vendor></vendor>
    <version></version>
    </phoneService>
    <phoneService type="1" category="0">
    <name>Placed Calls</name>
    <url>Application:Cisco/PlacedCalls</url>
    <vendor></vendor>
    <version></version>
    </phoneService>
    <phoneService type="1" category="0">
    <name>Corporate Directory</name>
    <url>Application:Cisco/CorporateDirectory</url>
    <vendor></vendor>
    <version></version>
    </phoneService>
    </phoneServices>
    </device>
     
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