Phone Settings reset multiple times a day Htek 862

Discussion in '3CX Phone System - General' started by jimbo59, Jan 11, 2018.

Thread Status:
Not open for further replies.
  1. jimbo59

    jimbo59 Member

    Joined:
    Nov 17, 2017
    Messages:
    358
    Likes Received:
    77
    We have an Htek 862 with EHS30 and current firmware and SP2 and many times a day this phone resets the headset settings so the user has to go back in and reset them to use the headset. Any ideas.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  2. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

    Joined:
    Jun 2, 2014
    Messages:
    1,253
    Likes Received:
    63
    It could be something in the template is overwriting the custom config done in the phones interface. Note that the phones usually to check their config against the server and certain intervals (they vary between makes and models).

    The simplest way to check if this is what is happening is that remove the Provisioning Link from the phones interface so that it does not re-download the config, if it stills resets these settings, then it is clearly a Htek question.

    It is worth noting that when classifying phones as "supported", we do not test any of the add-on modules apart from the sidecars.
     
  3. jimbo59

    jimbo59 Member

    Joined:
    Nov 17, 2017
    Messages:
    358
    Likes Received:
    77
    Thanks Nick.
    Gave that a try.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.