Phone system put's me on hold

Discussion in '3CX Phone System - General' started by webby, Sep 27, 2010.

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  1. webby

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    Twice in the last week one of my staff members has been on the phone to a supplier and suddelnly mid call hold music cut in.
    Oddly it was our hold music! So it appears the phone system put us on hold, there was nothing in the log about it.

    I don't know if my supplier also heard hold music or not, but we were unable to recover the call as it was as though the other end had put us on hold but it was an external call so they could not have controlled our phone system.............and they don't have the same hold music as us!!!

    Any Ideas?
     
  2. mc2

    mc2

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    Hi There,

    Did you resolve this issue. We installed a system for a client last week and they have reported the same thing!
     
  3. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    Hi,

    Music on Hold doesn't just butt in by it's self... :roll:
    Maybe... Just maybe, the other user tried putting you on hold or something?

    There's no way in hell music on hold would just play by it's self randomly between calls.
     
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