Phone System V9 SP4 - No incoming calls

Discussion in '3CX Phone System - General' started by customhost, Nov 16, 2010.

Thread Status:
Not open for further replies.
  1. customhost

    Joined:
    Nov 15, 2010
    Messages:
    2
    Likes Received:
    0
    Hi all,

    after installing Service Pack 4 for the 3CX Phone System V9, I cannot receive incoming calls any more. The debug and error messages are displayed below (note that some values are changed for privacy reasons):

    Code:
    00:47:57.851  [CM505003]: Provider:[test_provider] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [cPBX 1.0] PBX contact: [sip:100XXX@85.XXX.XXX.XX:5060]
    00:47:57.851  [CM503001]: Call(1): Incoming call from 01725XXXXX@(Ln.10000@test_provider) to <sip:800@85.XXX.XXX.XX:5060>
    00:47:57.726  [CM503008]: Call(1): Call is terminated
    00:47:57.706  [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:800
    00:47:57.704  Looking for inbound target: called=100XXX; caller=01725XXXXX
    00:47:57.702  [CM500002]: Info on incoming INVITE:
      INVITE sip:100XXX@85.XXX.XXX.XX;rinstance=aee983434376a5d2 SIP/2.0
      Via: SIP/2.0/UDP 213.73.91.51:5060;branch=z9hG4bK-6098c0a45e4a57ab41c509a26fdbfaed
      Max-Forwards: 70
      Contact: "Anonymous"<sip:anonymous@213.73.91.51:5060>
      To: <sip:100XXX@85.XXX.XXX.XX:5060;rinstance=aee983434376a5d2>
      From: <sip:01725XXXXX@213.73.91.51:5060>;tag=1ae37c72fb95bb5df42f94901c0d26d5
      Call-ID: 4948cfb91d9592220a4637d3eb7b0b91@213.73.91.51
      CSeq: 1733500 INVITE
      Expires: 240
      Allow: SUBSCRIBE, BYE, REFER, ACK, INVITE, NOTIFY, INFO, OPTIONS, CANCEL
      Supported: replaces
      User-Agent: cPBX 1.0
      Privacy: none
      Content-Length: 0
    
    With just Service Pack 3 installed, everything was working fine.

    Could somebody please help? I'm really helpless at the moment.

    Thank you very much in advance!

    Cheers,
    Eric
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,357
    Likes Received:
    224
    It looks like it is going well up until the call forwards to ring group 800. What happens if you call 800 from an extension, does the call ring the members of the ring group or does it fail too? If it fails, then , look at the settings in the ring group.
     
  3. customhost

    Joined:
    Nov 15, 2010
    Messages:
    2
    Likes Received:
    0
    Hi leejor,

    thank you very much for your reply. I tried what you said and also changed the forwarding rules of my main extension to just ring my phone instead of connecting to a ring group but still with no success - the call is terminated even before my phone rings.

    I think the actual problem is the very first line of the log: "Device info: Device Not Identified: User Agent not matched"
    Could somebody please explain what this means exactly?

    BTW, outbound calls work without any issues.

    Thank you very much once again!

    Cheers,
    Eric
     
  4. mfm

    mfm Active Member

    Joined:
    Mar 4, 2010
    Messages:
    641
    Likes Received:
    2
    Hi,
    That is not the problem, user agent not matched means that the PBX does not know what phone it is.

    Im not sure what phone your using or if it is configured properly so what I would like you do is.

    1. Set up a 3CX softphone and route all calls to it. Create a new extension for it.
    2. If it is still failing, I would suggest you seek a higher level of paid support as we might need to take a close look at your coinfiguration.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. RichardCrabb1

    RichardCrabb1 New Member

    Joined:
    Mar 7, 2009
    Messages:
    196
    Likes Received:
    0
    You did not say who the provider is. That could have a bearing on the problem. I suggest that you try with another provider who is known to work. For example, Voip Unlimited, VoipTalk, or Sipgate. There are templates available on the 3CX web site. If you need help with that then send me a private message. Also, as Leejor said try a 3CX softphone extension and direct incoming calls to that.

    Kind regards
    Richard Crabb
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.