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Phone system ver. 8 - compatible with CBeyond?

Discussion in '3CX Phone System - General' started by nienunb, Dec 1, 2009.

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  1. nienunb

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    Hello,

    We are currently running phone system version 7.1 with CBeyond as out VoIP service provider. Everything works beautifully.
    However, we tried upgrading to version 8 and we could not make any outgoing calls after the upgrade. Incoming calls worked fine. We triple checked all the setting loaded from the backup - they were spot on, no changes or anything unusual. But we had to revert back to version 7.1 for the time being.

    We would love to start using version 8 as soon as possible to take advantage of the new features and increased stability.
    Does anyone out there know if version 8 will work with CBeyond? The guide created by 3CX for CBeyond only references installing it using version 7.1.

    Thank you,
    Nienunb
     
  2. nb

    nb Support Team
    Staff Member 3CX Support

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    Hi

    What issue are you experiencing with CBeyond? Can you post the server activity logs to see what is going on?

    Contact me directly nb@3cx.com
     
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  3. xcguyxc

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    We have CBeyond with newest version and its working perfectly.
     
  4. nienunb

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    Here is what happens in the logs when we try to make an outgoing call:

    16:38:40.213 [CM503008]: Call(12): Call is terminated
    16:38:40.166 [CM503020]: Normal call termination. Reason: Not found
    16:38:40.166 [CM503016]: Call(12): Attempt to reach <sip:91234567890@192.168.2.104:5060> failed. Reason: Not Found
    16:38:40.166 [CM503003]: Call(12): Call to sip:1234567890@sipconnect.chi0.cbeyond.net:5060 has failed; Cause: 604 Does not exist anywhere; from IP:69.198.65.1:5060
    16:38:40.057 [CM503025]: Call(12): Calling VoIPline:1234567890@(Ln.10000@CBeyond SIPConnect)@[Dev:sip:6304271703@sipconnect.chi0.cbeyond.net:5060]
    16:38:40.010 [CM503004]: Call(12): Route 1: VoIPline:1234567890@(Ln.10000@CBeyond SIPConnect)@[Dev:sip:6304271703@sipconnect.chi0.cbeyond.net:5060]
    16:38:40.010 [CM503010]: Making route(s) to <sip:91234567890@192.168.2.104:5060>
    16:38:40.010 [CM505001]: Ext.206: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 4.0.9878.0] PBX contact: [sip:206@192.168.2.104:5060]
    16:38:39.995 [CM503001]: Call(12): Incoming call from Ext.206 to <sip:91234567890@192.168.2.104:5060>
     
  5. archie

    archie Well-Known Member
    3CX Support

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    You've got answer from CBeyond - "does not exist anywhere". I don't think they can really find the number 1234567890
     
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  6. 12144

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    Has anyone solved this issue? I am having the same problem forwarding incoming calls to an external number.
     
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  7. archie

    archie Well-Known Member
    3CX Support

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    Have you already contacted CBeyond about it?
     
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  8. 12144

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    Not yet. Problem may be that the callers ID is being sent and CBeyond wants our caller ID to be sent. Any way of changing that?
     
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  9. archie

    archie Well-Known Member
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    Lot of ways for V9. Not so much for V8, though. For example, set up outbound parameters for that provider correctly. Another possibility is to set Outbound Caller ID for that line.
     
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  10. 12144

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    I called CBeyond and they said that this is the problem (in Red):

    PROBLEM CALL TRACE 

    SIP
    Version: SIP/2.0
    Response Code: : [604] -- Global-Failure - Does not exist anywhere
    Commentry: = Does not exist anywhere
    Parameters:
    Via [Via] :
    Transport: SIP/2.0/UDP
    Sent-By: 69.198.83.33
    Port-Number :5060
    Via-Parameters branch=z9hG4bK0hslql30a87gdecpr3o1.1
    From [From] :
    Display Name: "408xxxxxxx"
    Address: <sip:*5140:firstname lastname @sipconnect.sfo0.cbeyond.net:5060>
    Tag Label: 436ddc78
    To [To] :
    Address: <sip:1510xxxxxxx@sipconnect.sfo0.cbeyond.net:5060>
    Tag Label: 1088174320-1285301506243
    Call-ID [Call-ID] : NzRiYzViMjMyYmU4ZTUxYTkzOTNlNTYxNjRhYzdiZmM.
    Command-Sequence [CSeq] :
    Sequence Number: 1
    Method: INVITE
    Content-Length [Content-Length] :
    Length: 0


    LEADING CALL (PRIOR TO FORWARDING) 
    SIP
    Version: SIP/2.0
    Response Code: : [404] -- Client-Error - Not Found
    Commentry: = Not Found
    Parameters:
    Via [Via] :
    Transport: SIP/2.0/UDP
    Sent-By: 69.198.130.1
    Port-Number :5060
    Via-Parameters branch=z9hG4bK01mioc3060pgbfofk5c1.1
    To [To] :
    Display Name: "CompanyName"
    Address: <sip:415xxxxxxx@sipconnect.sfo0.cbeyond.net
    Extension params: rinstance=82598c40dac288ab>
    Tag Label: c175130b
    From [From] :
    Display Name: "Name"
    Address: <sip:408xxxxxxx@bwas1-vir.atl0.cbeyond.net
    Extension params: user=phone>
    Tag Label: 1443386125-1285301505930-
    Call-ID [Call-ID] : BW0011459292409101993291761@bwas1-vir.atl0.cbeyond.net
    Command-Sequence [CSeq] :
    Sequence Number: 553142214
    Method: INVITE
    User-Agent [User-Agent] :
    Product: 3CXPhoneSystem
    Product: 9.0.13677.0
    Warning [Warning] :
    Warning-Code: 499
    Warning-Agent: companypbx
    Warning-Text: "Not found"
    Content-Length [Content-Length] :
    Length: 0

    The leading call structure is correct.
     
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  11. nb

    nb Support Team
    Staff Member 3CX Support

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    I do not understand what the problem is. Also what is the problem with the highlighted in red sections?
    Cbeyond works with 3CX.
    The templates we provide also work and are tested to the utmost accuracy.
    CBeyond have been working with us since Version 7 of 3CX Phone System.

    So the problem is in the 3CX configuration. Or changing of parameters or templates took place and things got broken.

    If you want make a wireshark capture and send to my email address nb@3cx.com quote Cbeyond forums
    Tell me the number you wish to call and the number you dialed.
    What is the phone you use to make this call?
     
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  12. cloidhamer

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    I just wanted to update this post because I had the same error and many other problems when I switched to Cbeyond. Although 3CX does provide a template for Cbeyond it requires configuring if you are using multiple lines on a T1. The needed steps are not well documented and are frustratingly simple.

    When you convert multiple analog lines to a T1 each line rings in with it's own specific number. The default configuration of 3CX will deny all lines except the main line because it does not match the Authentication ID. To fix it you need to go to the Source ID tab in the VOIP Providers; check the box for Source identification by DID; and then add a mask of your area code with a wildcard (in my case 360*). Then add all your phone numbers in the DID section. Go back to the Source ID tab and click add DID; click Select All and click ok. Now all your DIDs show up and you can configure each line individually.

    Outbound calls will also be denied and receive the error "[604] - Does not exist anywhere". To fix those you need to go to the Outbound Parameters tab in the VOIP Providers, and change the SIP field "Remote Party ID - Calling Party : User Part" to "AuthID" authentication. Then your calls will go through.

    Hope this helps shave off some time for those new installs.
     
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