Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Phonebook Inbound Name to Caller ID error

Discussion in '3CX Phone System - General' started by Daniel Harrington, May 1, 2017.

Thread Status:
Not open for further replies.
  1. Daniel Harrington

    Joined:
    May 1, 2017
    Messages:
    2
    Likes Received:
    0
    Hi all,
    I have a bug in my system where anytime I try to add the Queue name to a CID, it will display the Queue name, but completely remove the CID of the caller!
    The queue name is appended in the phonebook by ticking the "Add queue" tickbox. It doesn't matter if the queue name is Appended or Prepended.

    Any ideas? it's driving me nuts as we have multiple queues that need to be answered differently depending on the source.
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,113
    Likes Received:
    329
    Are you using something too long for the sets display to handle?
     
  3. Daniel Harrington

    Joined:
    May 1, 2017
    Messages:
    2
    Likes Received:
    0
    Hi leejor, thanks for the reply. No, the number is completely missing, as when I add it to the prefix it will show " : SMS" instead of " 04XX XXX XXX : SMS"
     
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    7,400
    Likes Received:
    535
    Hello @Daniel Harrington

    Can you please let us know which version PBX you are running and what phones you are using. Please let us know of the build number of the PBX found on the dashboard under the information column.
    Have tried using a 3Cx client to see if you can replicate?
     
Thread Status:
Not open for further replies.