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Phonebook question

Discussion in '3CX Phone System - General' started by leejor, Jul 26, 2011.

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  1. leejor

    leejor Well-Known Member

    Jan 22, 2008
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    Never having made use of the built in phonebook, and having come across something in the forums a while back, I have my interest peaked, but some questions.

    Are name entries in the phonebook matched to incoming caller ID and sent to extensions?

    That was what, after some reading, I was led to believe. If true, does that override any name that is sent (along with a number) by the PSTN or VoIP provider?

    In other words, can you substitute a name for one sent?

    I tried this out and had no luck.

    The reason I ask, is that, in North America, where name display is common, it is also common practice to send a State or Province name rather than a person or business name when the call originates outside a serving companies territory. I suppose that because the name is perhaps not sent by the originator, a match is done locally, in a database to the areacode only, once in a while, the city as well.

    If this hasn't been implemented already, it would be a nice feature to have an "override" check box, in the phonebook page, to always substitute the name in there for any name sent by a provider.

    Any comments, answers?

    Am I asking for something already implemented?
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