Phones dont ring but incoming call displays for 30 secs

Discussion in '3CX Phone System - General' started by aurora, Sep 10, 2012.

Thread Status:
Not open for further replies.
  1. aurora

    Joined:
    Nov 10, 2009
    Messages:
    1
    Likes Received:
    0
    Hi,

    We upgraded to V11 and ever since then all our phones show incoming calls but do not ring for excatly 30 secs.

    Have incoming VOIP lines going to Queues.

    We restored the config from V11 and nothing has changed since then.

    Any hints?

    Thanks in advance

    Richard
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,744
    Likes Received:
    281
    So, what you are saying is that the phones show all indications of an incoming call except the ring "sound" itself?

    If so, what sets are you using? Do different makes behave differently? Do they auto provision on a regular basis, could something in their settings have changed

    What does the 3CX log show during an incoming call?
     
  3. bjr

    bjr

    Joined:
    Sep 11, 2012
    Messages:
    1
    Likes Received:
    0
    upgrade the phones firmware
     
  4. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,744
    Likes Received:
    281
    Yes, thank you, that's very helpful. And what version should they upgrade to?
     
Thread Status:
Not open for further replies.