- Joined
- Jul 30, 2016
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Hello,
We are facing an issue where our phones in a queue don't ring when the queue is called either internally or externally. We think we have found how to reproduce what causes the issue:
1) External calls come in to queue
2) Employee answers call and employee hangs up the call when done talking
3) External/Internal call comes into queue and the above phone doesn't ring at all, either on the 3CX application or the physical IP phone
The extension can be dialed directly but the only way for the call to go through in the queue, you have to remove and add the extension back to the queue. We use a ring all for these call queues so all phones should ring at once but they are not.
Has anyone faced this issue and if so, what did they do to fix it?
We are facing an issue where our phones in a queue don't ring when the queue is called either internally or externally. We think we have found how to reproduce what causes the issue:
1) External calls come in to queue
2) Employee answers call and employee hangs up the call when done talking
3) External/Internal call comes into queue and the above phone doesn't ring at all, either on the 3CX application or the physical IP phone
The extension can be dialed directly but the only way for the call to go through in the queue, you have to remove and add the extension back to the queue. We use a ring all for these call queues so all phones should ring at once but they are not.
Has anyone faced this issue and if so, what did they do to fix it?